If you can't explain it simply,
you don't understand it well enough.
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Phone Support

Hello. I'm sorry that I'm not able to personally return phone calls. 

First of all, I don't have the time to speak with everyone on the phone. There are only so many hours in the day, and I don't have enough of them to spend on the phone. If I did, I wouldn't have any time to make new videos. 

Second, I personally find talking on the phone to be an inefficient use of time. I can usually do a much better job of helping you via email. If your question needs more explaining, I can even record a video for you.

Thirdly, I don't have the staff to personally call everyone back. Computer Learning Zone an Internet-only business, and I sometimes get hundreds, if not thousands of inquiries a week. I did offer free phone support when I first opened, and I was swamped with calls. I just don't have the staff to handle it, nor the budget to hire more staff (unless I raise my prices significantly, which I'd rather not do).

Fourth, I spent many years in phone sales and support. I hate, HATE, talking on the phone. I don't even like ordering takeout on the phone. If I can't do it online, I'll move on to the next restaurant.

Please see my Customer Service Policy page or email me if you have questions.
 

Paid Phone Support

I do offer phone support on a PAID basis. If you need this kind of help, please see my Consulting Rates page.
 

My Phone Number

If you don't like to type, or you are physically challenged and have difficulty typing, I do have a voicemail number you can use. This number is for customer service and sales calls ONLYI do NOT provide technical support at this number.

Here is the phone number. Please make sure you've read and understand everything above BEFORE calling.

Remember... This is a VOICEMAIL number. You will NOT reach a live person.

If you call from your CELL PHONE, I will TEXT you back. You can also SEND me a TEXT MESSAGE at that number.

Leave me your EMAIL ADDRESS when you call as I will NOT return your phone call.

Please remember to speak slowly and clearly, and to spell out any names or email addresses.

Thanks for your understanding.

 

 

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