The roots of education are bitter,
but the fruit is sweet.
Home   News   Tips   Glossary   Templates   Forums   Help   Logon   Order   Contact Us  

News      User Comments     History     Notify Me

1/18/2013 11:01:23 AM
Forum Posts and Helping People
By Richard Rost   Richard Rost on Facebook Richard Rost on Twitter Richard Rost on Google Plus Richard Rost on LinkedIn Email Richard Rost

As all of you who have been here for more than a few months know, I love helping people. I absolutely LOVE it. I wish I could spend ALL DAY just chatting with you online, answering questions in the Forums, and replying to your free TechHelp posts. I really do. It gives me great pleasure to assist other people.

Unfortunately, this is one of the reasons why I haven't released any new classes since NOVEMBER. I've been keeping track over the past week or so, and I'm spending about 4 to 6 hours every day just answering free tech support requests. Between the Forums, emails, and other items, I'm giving away too much of my time and it's killing production.

So... over the coming weeks and months, I'm going to be spending a little less time helping out with free tech support and a little more time recording videos. This means that I may not personally answer every post in the Forums, and I may not answer as many of the free TechHelp questions that get sent in. Fortunately, I've got Alex helping me with TechHelp, so if you really, REALLY need an answer with a problem, and make sure you select the PAID support option if you want a response any time soon. We say the minimum charge is $20, but in reality if Alex can answer your question in just a few minutes, it'll probably be more like $5. That happens quite often.

Sorry, but I'm REALLY behind schedule. Before the holidays, I had hoped to have dozens more classes and a few seminars released by now, but I'm just spending too much time answering free support questions. I try to keep my tutorials as inexpensive as possible... but that means I have to cut back on some of the individual support I've been giving people. If I can help 100 people with a video, I can justify charging $5.99 for it. If it's just me helping you, you see the problem with the math.

There just aren't enough hours in the day. I will continue to read through the Forums, and post answers to questions when I have time... but I may just be "approving" your post so that others can read it (and hopefully help with an answer). I can't keep spending several hours every day answering free help requests though... at least not until I'm caught up with my work.

Thanks for understanding.

Permanent Link
Post Reply

Forum Posts and Helping People Comment from Bonnie @ 1/19/2013
Richard, you can only do so much and you do tons!  Your decision is very understandable. Forum questions at level of difficulty also sounds like it might help.  I so appreciate ALL you do. Bonnie
Show Just This Thread        Post Reply
Forum Posts and Helping People Comment from Margaret @ 1/19/2013
Would it be helpful to split the forum questions into level of difficulty (like your courses)?  I think that regular forum participants may be able to answer some of the less complicated problems for you.  
Also, readers may only be interested in topics that are at their learning level.
Show Just This Thread        Post Reply

Add Your Comments or Subscribe
If you just want to subscribe to get email updates when the News is updated, then enter your name and email address and check the Notify Me box below. If you would optionally like to add your comments below to be posted, they are welcome.
  Your Name:  Required
  Your Email:  NOT Public


Sorry about this step. It's just to keep the spam bots away:
  Verify: What is 2+3:
  Notify me when the News is updated.
  Remember Me for my next comments
Please do not use this form for Customer Service inquiries! If you have questions about your account, shipping info, courses you've ordered, need passwords, etc. please use the Customer Service Center instead.

I value your comments. They will be displayed on this page (above). Your name will be displayed, but your email address will not be.
As always, I promise to never give away your personal information to anyone else, ever.

NOTE: If you don't leave your name and email address, DON'T expect a reply. I can't promise a personal reply to everyone who posts here. I TRY my best, but I cannot guarantee it. If you don't leave your real name and email address, I won't even bother. I usually just hit DELETE. -Richard



Visual Basicindex
Account Login
Online Theater
Lost Password
Free Upgrades
Insider Circle
Student Databases
Change Email
Latest News
New Releases
User Forums
Topic Glossary
Tips & Tricks
Search Our Site
Waiting List
Production Schedule
Collapse Menus
Live Chat
Customer Support
WalkThru Tutorials
Consulting Services
About Us
Affiliate Program
Richard Rost
Free Lessons
Mailing List
Video Tutorials
MYOLP Memberships
Idiot's Guide to Excel
Volume Discounts
Payment Info
Terms of Sale
Gift CDs
Live Chat
General Info
Support Policy
Contact Form
Email Us
Mailing Address
Phone Number
Fax Number
Course Survey
Facebook    Twitter

Google Plus    LinkedIn

Blog RSS Feed    YouTube Channel
Richard Rost Microsoft MVP