|Consulting, Support, & Services|
You Help Me?
I get asked many times each week if I offer consulting or technical support for the programs I teach, like Microsoft Access, Excel, or web design.
The answer is YES,
I can help you with your project, or even build a project for you. There
are several options available depending on your budget, how much help
you require, and your timeframe.
If you just have a single question you need
answered, or you have a small project you need help with. You can submit
it via my TechHelp page.
Here you can pay a small fee to get a simple answer. There are even
options available for me to create a custom video tutorial for you. For
those of you without big budgets, you can even submit your question to
me here FREE, and if I like it, I may turn it into a
Tips & Tricks video for you.
I do offer consulting on an as-needed basis. If you need support or help with a project, one of my associate consultants or I can provide assistance via email, instant messenger, phone, Webcam, or in person... Whatever works best for you.
Offline Support is anything that I can do on my own time. Generally the way that it works is you email me your questions, requirements, details, etc. and I will get back to you with either a detailed email or a custom video response. This is my preferred method of consulting, and it works well for most of my clients.
Live Support involves a real-time interaction at a scheduled time. This can be a phone call, online chat, instant messenger conversation, Google Hangout, Remote Windows Assistance, or webcam session, and so on. If it involves a live connection between us, then I bill at my higher rate.
In-Person Training or Support involves me travelling to your location to provide consulting, training, or other support. You are, of course, responsible for my additional travel expenses (hotel, flight, rental car if needed, etc.) if you're outside of the Cape Coral / Fort Myers, Florida area. A per-day engagement involves 8 hours of my time, generally 9am until 1pm, an hour break for lunch, then 2pm until 6pm. These fees are negotiable based on the project, of course. Contact me for details.
Since I'm extremely busy, I also have a couple of other Associate Consultants that assist me with projects and support. I bill them out at a lower rate than I charge for my own time. Of course, I fully stand behind their work. Plus, if there's something that you need help with that they don't know how to do, I'll teach them how to do it, and they'll help you in return. Win / win / win.
The typical time for a response is generally a
couple of business days, depending on the complexity of your request and
how many other clients are in front of you. Priority
Support is available. This means I will move you to the top of the
support list. If I cannot get to you by the following business day, I
will not charge you the additional fee. Depending on the time of year
and my personal workload, my associate consultants are usually MUCH
faster at providing assistance. I'll forward your help request to them
first if I'm unable to help you right away myself.
Sending Me Files
If you have a database, spreadsheet, web site, or other files you need help with and you need to send them to me, remove as much extraneous data from them as possible, ZIP them up, and email them to firstname.lastname@example.org. I will ONLY look at file submissions if they're for PAID support or accompanied by a PAID TechHelp form submission. Sorry, I just don't have the time to look at everyone's databases for free. There just aren't enough hours in the day.
Be sure to include instructions on exactly what you need done. Don't assume that I know anything about your business. Most of the time I spend helping clients is figuring out what their terms mean. The database design is easy. Understanding your business might not be so easy. Pretend you're talking to a 2nd grader when explaining your problem. Include screen shots if possible.
Keep in mind that it's almost always faster,
easier, and cheaper for me to show you how to build something from
scratch than it is for me to figure out what you've built so far and
to fix it or add to it.
Let Us Build Your Database
If you don't want to invest the time or money into learning how to build your own database, let us build your project for you. My team of consultants and I have over 30 years of experience building custom database solutions of all types.
How much does a custom database project cost?
You can work with one of our developers on an hourly basis (see our
rates below) or we can give you a quote for your entire project. If
you'd prefer a project-based quote, start by making a list of ALL
of the features that you want your database to have (customer
management, contact tracking, phone call list, order entry, inventory
management, accounts payable, etc.) and anything specific to your
business. Then, we'll put together a quote based on your needs. We've
built simple $100 starter template databases, and we've built $20,000
mega-projects for clients. Again, it's completely dependent upon your
If you anticipate needing regular help with
Microsoft Access, or any of the other programs I teach, then you should
consider joining my
Access Insiders' Circle. This is an elite club that gets
priority support for their problems. In fact, many of my current Access
seminars came about as support requests from my Insider students.
Generally, my focus is on computer training, Microsoft Access database development, web-based database solutions (eCommerce), and other software design. Sure, I can help you with your Excel spreadsheets and Word documents too, if that's what you need. I can help you with any of the topics I teach.
I also work with a network of other
consultants. I can refer you to someone who provides just about any kind
of IT services like PC repair or networking. I personally don't do
anything that involves a screwdriver, but there's someone in my network
for just about everything.
If you would like to engage my services for a
longer-term contract, my rates are negotiable based on the type and
duration of the project. Please
contact me for details.
On-Site Training & Speaking
If you would like to hire me to teach or speak in
front of your group, I do provide this service as well. Please
contact me with additional information
(location, topics, number of students, etc.) and I can provide you with
If you have any additional questions about what support options are available, and what's right for you, please contact me.