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Phone Support

richard rost mvpHi, this is Richard Rost, president of Computer Learning Zone. I'm sorry that I'm not able to personally return phone calls. First of all, I don't have the time to speak with everyone on the phone. There are only so many hours in the day, and I don't have enough of them to spend on the phone. If I did, I wouldn't have any time to make new videos. Second, I personally find talking on the phone to be an inefficient use of time. I can usually do a much better job of helping you via email.

Thirdly, I don't have the staff to personally call everyone back. Computer Learning Zone an Internet-only business, and I sometimes get hundreds, if not thousands of inquiries a week. I did offer free phone support when I first opened, and I was swamped with calls. I just don't have the staff to handle it, nor the budget to hire more staff (unless I raise our prices significantly, which I'd rather not do).

Sorry, but I hope you understand. I want to provide a phone number for people who don't like to type, or have difficulty typing. You can leave me a voicemail message and I'll get back to you by email. Please remember to speak slowly and clearly, and to spell out any names or email addresses.

I do offer phone support, but only on a PAID basis. If you need this kind of live phone support, please see my consulting rates page.

For more information on the different types of support that are available, please see my Customer Service Policy page.


 

The Phone Number

You will get a faster response if you contact us via the web site.

However, if you really don't like typing, you may leave us a voicemail at the number below. This number is for customer service and sales calls ONLY. We do NOT provide technical support at this number. If you require technical support related to your 599CD purchase, please email customer service. If you need help unrelated to your purchase (for example help with your Access database or Web site project) please see our TechHelp page. Here is the phone number. Please make sure you've read and understand everything above BEFORE calling. Thanks.

This is a VOICEMAIL number. You will NOT reach a live person.

If you call from your CELL PHONE, we will TEXT you back. You can also SEND us a TEXT MESSAGE at that number.

Leave us your EMAIL ADDRESS when you call as we CANNOT return your phone call.

Please remember to speak slowly and clearly, and to spell out any names or email addresses.

 
 
 
 
 
 

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Richard Rost Microsoft MVP