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Frequently Asked Questions
Before You Order
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  • Q: Do courses ever expire? Is there a time limit on them?
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  • Q: What are the system requirements for 599CD courses?
Your Order
  • Q: I'm having problems with your ordering system. Can you help?
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  • Q: Do you have step-by-step download instructions?
  • Q: I have not received my order yet. Where is it?
  • Q: I ordered Access 2013 lessons and you sent me Access 2010.
  • Q: I'm having problems playing my videos. Can you help?
  • Q: My CD arrived cracked. How do I get another?
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  • Q: How can I buy more courses that are already on my CD.
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  • Q: I already have a course. How can I order its handbook?
  • Q: How can I contact a live person there?
  • Q: Do you have any course outlines available?
  • Q: Do you have any courses available for other topics?
  • Q: Do you have any kind of certification?
  • Q: Do you offer Volume Discounts for large quantity orders?
  • Q: Do you have discounts available for schools & non-profits?
  • Q: Do you have foreign language versions of your lessons?
  • Q: Do I have to have a program installed to watch your course?
  • Q: What is your address for returns?
  • Q: Have any articles been written about your product?
  • Q: Do you have a reseller or affiliate program?
  • Q: I'm concerned about Internet credit card fraud. What do I do?
  • Q: Do your VB (Visual Basic) courses work with Microsoft Office?
  • Q: Do you have a discount available for repeat customers? Yes!
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