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Problem Steps Recorder
 
If you're having a problem, you can send me a step-by-step image recording of exactly what's going on by using the Microsoft Problem Steps Recorder. It is a little application that has been included in every version of Windows since Windows 7. See the video to the right for instructions on how to use it. If you can't watch the video, follow these steps below:

Open your Control Panel

Windows 7 users: click on Start > Control Panel

Windows 8 users: from the DESKTOP, press WINDOWS-C to open the Charms Bar, then click on Settings, Control Panel

Now in the SEARCH box on the top of the Control Panel, type in "recorder" and you should see the application titled "Record steps to reproduce a problem." Click on that.

 

This opens up the Problem Steps Recorder. Now open up the application you're having problems with. Let's say for this example, it's Excel. So get the Recorder and Excel open together. Click on the Start Record button and then walk through reproducing your problem.

 

When you're done, click the Stop Record button. The Save As window will appear. Save the resulting ZIP file to your Desktop, and then email that to me. It will include a recording of everything you've done. It's only screen shots, so I won't hear you talking at all, but it will at least SHOW me what you're doing and what's happening.

IMPORTANT: If you are having a problem getting your 599CD videos to play, then please feel free to send me a recording of exactly what's happening. I consider this a customer service issue, and help of this nature is always free. However, if your problem has to do with a question about Excel, Access, your computer, or something else unrelated to getting my tutorials to work, then I will only look at your screen recording if you submit it with a PAID TechHelp question. Sorry, but there just aren't enough hours in the day for me to help everyone for free. I wish I could.

You can find my current email address at the bottom of THIS PAGE.

 

 
 
 

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