TechHelp is the place to ask your question if you are looking for FREE support. Answers to these questions are either posted in my Forums or even made into video tutorials. 

If you are looking for personalized support, with a guaranteed response, I now offer Paid TechHelp videos for generic questions with broad appeal. For specific help with your database or other issues, visit my Consulting page.

Memberships Available Here!

You can sign up for TechHelp memberships right here on my web site. Just visit the Memberships Page for details. Remember, members get priority when it comes to having their questions answered!

TechHelp Video Directory

If you'd like to watch the entire list of my FREE TechHelp videos, click here for the complete playlist: TechHelp. This has become somewhat of a daily video blog where I post answers to questions that my students send in. I enjoy it tremendously. I hope you do, too.

TechHelp Is Not For Troubleshooting!

TechHelp is NOT the place to ask questions about troubleshooting your database or fixing your code. If you have questions about how to do things specific to your database, or you need me to look at your code to fix a problem, then you need Paid Technical Support or Consulting (see below).

What TechHelp Is For

TechHelp questions should be generic "how to" questions that will help a wide variety of Access users in different situations. See my Directory of previous answers for an idea of what types of questions I will accept. Generally, your question should start with "how can I?" Some examples include:

• How can I calculate a date that is 15 days in the future?
• How can I hide the ShipDate field when it's an online order?
• How can I calculate someone's age?
• How can I store multiple phone numbers or addresses for each customer?

Be sure to read this article on Context when asking a question. Very important. If you ask me questions specific to your database and I don't understand what the forms, fields, and tables all mean, I won't be able to help you. If possible, phrase your question in something that everyone will understand: customers, orders, products, etc.

Paid TechHelp Videos

My TechHelp videos have become very popular since I started them earlier this year. The list to have a TechHelp video made is very long. The current wait time is about 2 to 3 months. If you'd like to jump to the head of the queue, I now offer Paid TechHelp Videos. This will put you at the top of the list. Also Gold and Platinum Members on my YouTube channel get priority as well. Consider joining if you have questions you'd like to see answered on a regular basis.

Paid Support & Consulting

TechHelp only covers short questions, meaning something I can read and respond to in a few minutes and possibly make a short video about if it's something that has mass appeal. If you have complex issues that can't be answered with a short email, or is too specific for me to make a TechHelp video about, then you need custom one-on-one consulting help. If you have a quick question, visit my Tech Support page. If you want me to download and look at your database and try to fix it, then visit my Consulting Page.

Question Priority

TechHelp questions are answered in this priority. For more information on the different types of membership, please see my Membership Types page.

• Insider Circle Members
• MYOLP Members
• Platinum, Gold, Silver TechHelp Members
• Learning Connection Members
• Developer Students
• Expert Students
• All other paid students
• Non-students

If you're looking to have a TechHelp question answered more quickly, I do offer Paid TechHelp videos as an option. You'll go to the top of the list.