The roots of education are bitter,
but the fruit is sweet.
-Aristotle
 
Home   News   Courses   Tips   Templates   Forums   Help   Order   Contact   Logon  
 
 
TechHelp Technical Support

Richard Rost MVPHello. My name is Richard Rost and I'm the president of Computer Learning Zone. Do you have a technical problem you need help with?

Of course, my specific area of expertise is Microsoft Access, however I am also an expert in Excel (you could say I wrote the book on it), Word, and all the other Microsoft Office products, as well as Windows, Visual Basic, Web Design, and computer technology in general.
 

Post in the Forums

If you're currently a student (customer) then you can post your question to the Message Forums on the web site. I try to answer as many questions as I can. I'll be taking ones that I really like and turning them into TechHelp videos if I think they're a good match! You can even post your question in the comment section below (on this page). I may move it to the Forum later once I answer it.
 

TechHelp Support

If you have a problem you need help with or a question you'd like to ask, and you aren't comfortable posting it in the Forums (or you need to include attachments or screen shots) then you can submit it to me directly. The best way to do that is to email me. Be sure to include:

  • What application and version are you using?
  • What exactly is the problem?
  • What have you tried to fix it?
  • What is your level of expertise (beginner, expert?)

If I can answer your question with a brief email, there's no charge. If it's something I've already covered in one of my previous classes, I'll point you in the right direction. I may even select your question to be featured on my YouTube channel as one of my TechHelp Q&A Tips. I try to make a few new videos like this every week to answer questions.
 

Paid Support Options

I do my best to try to help as many people as I can free of charge. However, there are only so many hours in the day. I can't help everyone. However, I do have some PAID options available. First, I give priority support to my Insider Circle Members. If you think you're going to need help on a regular basis, consider joining.

If you don't think you'll be needing help on a regular basis, but you want faster help now with a short question, you can make a $20 payment to move your question to the top of the list. Please note that I cannot guarantee a response time, but if I can't get to your question within a day or two, I'll refund the payment as a credit to your store account which you can use for future lessons. After you submit your question using the link above, CLICK HERE to submit your payment.
 

Consulting

TechHelp only covers short questions, meaning something I can read and respond to in a few minutes. If you have complex issues that can't be answered with a short email, or is too specific for me to make a TechHelp video about, then you need custom one-on-one consulting help. If you want me to download and look at your database and try to fix it, then this is definitely the option you'll need. Click here for my consulting rates.

 

Post Questions Here Link 
Richard Rost     
5/11/2020
Students: if you want, you can post your questions on this page. I may move them to the Forums for everyone to participate.
Add a Reply

Post a New Comment or Question
 
Only students may post right now. Click here for more information on how you can set up an account. If you are a student, please LOG ON first.
 
 
 

Learn
 
Access - index
Excel - index
Word - index
Windows - index
PowerPoint - index
Photoshop - index
Visual Basic - index
ASP - index
Seminars
More...
Customers
 
Account Login
Online Theater
Downloads
Lost Password
Free Upgrades
Insider Circle
Student Databases
Change Email
Info
 
Latest News
New Releases
User Forums
Topic Glossary
Tips & Tricks
Articles
Search The Site
Waiting List
Production Schedule
Collapse Menus
Help
 
Live Chat
Customer Support
WalkThru Tutorials
Troubleshooting
FAQs
TechHelp
Consulting Services
About
 
Background
Testimonials
Jobs
Affiliate Program
Richard Rost
Free Lessons
Mailing List
Order
 
Video Tutorials
Handbooks
MYOLP Memberships
Learning Connection
Idiot's Guide to Excel
Volume Discounts
Payment Info
Shipping
Terms of Sale
Contact
 
Live Chat
General Info
Support Policy
Contact Form
Email Richard
Mailing Address
Phone Number
Fax Number
Course Survey
Facebook    Twitter

YouTube Channel    LinkedIn

Blog RSS Feed   
PermaLink