Hello. My name is Richard Rost and I'm the president of Computer Learning Zone. I'm here to help answer your questions.

Customer Service

If you're having a problem with your order, need to know what topics are covered in what class, or have general questions about the site or my products, then please email me. Customer service questions are always answered FREE of charge.

Students, you can post a comment at the bottom of this page, or use the Customer Service form.

If you're not a student of mine yet (i.e. you don't have a logon) then you should use the Customer Service form.

Technical Support

If your question is not customer service, but is technical in nature, such as specific questions about Access, Excel, VB, etc., then there are two options available:

• TechHelp is the place to ask your question if you are looking for FREE support.
• If you have a quick question and need a quick answer, use the Technical Support form.
• If you need more in-depth assistance, visit my Consulting page.

A Quick Tip

I generally get back to people by the following business day. Yep, it's just me here answering emails, so I do my best. Here's a tip: if you want a FAST response, type a SHORT email. Honestly, if I get your email and it's fifteen paragraphs that I have to read through, I'll usually "snooze" it until I have the time to read it. Want a faster response? Keep it brief. Sorry. I get a LOT of emails every day, and it's just me answering them. Only so many hours in the day...

Email Me

If you prefer sending email over using a web form, that's OK. But be advised I sometimes get hundreds of pieces of email a day. I wouldn't want yours getting lost in my inbox. This form will get to me faster. Nevertheless, you can find my Email Address here.

Other Types of Contact

Please see my general Contact page for other forms of contact, including phone, mail, and fax.