Contact Me
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Hello. My name is Richard Rost and I'm the president of Computer Learning Zone. I'm here to help answer your questions.
New Chat Bots!
If you have any questions (customer service or technical) you can try asking my new Chat Bots for Customer Service and Access Videos. They've been programmed with a lot of different answers, and it may be the quickest way for you to find what you're looking for. Give 'em a shot.
Believe Me, I Know...
I know how frustrating it is to not be able to get in touch with a human quickly and easily when dealing with a company. So I've done everything I can to make reaching me as easy as possible.
- If you have questions about my products, or are having any kind of customer service-related issue with your account (sales, orders, logging on, memberships, etc.) then use the Customer Service page or Email me.
- If you have technical questions like how to do stuff in Access or Excel, or specific questions about the material covered in one of my videos, then post your question in the Forums.
- If you're not a student of mine yet, you can post your question in the Visitor Forum.
Easy enough? See below for additional info and options...
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Sales & Customer Service
If you're having a problem with your order, need to know what topics are covered in what class, or have general questions about the site or my products, then please contact me using the Customer Service form. If you want to ask me what classes you need to accomplish your goals, then please feel free to ask me here. I handle all of the customer service issues myself, personally. I usually do them first thing in the morning, every business day. In the rare event that I'm out of the office, I try my best to check them on the road too.
Database Support
I only provide direct technical support for databases that you download from my website without any changes or modifications. Click here for my complete Database Support Policy.
Technical Support
If your question is not customer service, but is technical in nature, such as how to fix problems with your Access database, then these options are available:
- Try posting your question in the Forums. I've got a great group of admins and moderators who love to help, and will generally answer your question way before I would get to it.
- If you're not a student of mine yet, you can post your question in the Visitor Forum.
- Check the Access Troubleshooter.
- Have one of my Developer students assist you with your project: Access Developer Network
- Sorry but as of June 2021, I no longer offer any other Technical Support or Consulting unless I can turn your question into one of my TechHelp videos.
Support Links
Best Ways to Contact Me, Ranked
1. Customer Service Form
2. Email
3. Forums
3. Text
4. Mail
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95. Fax
96. Skywriting
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100. Phone
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