Your satisfaction is very important to me. If you have any problems or questions, please feel free to contact me. If you don't want to wait for my reply, or if you like finding answers yourself, I've got lots of self-help options available. See the list below, but remember, it's never a bother to email me.

New Chat Bots!

If you have any questions (customer service or technical) you can try asking my new Chat Bots for Customer Service and Access Videos. They've been programmed with a lot of different answers, and it may be the quickest way for you to find what you're looking for. Give 'em a shot.

Web Site Tour and FAQs

Before you do anything, watch my Web Site Tour video. It will explain just about everything you need to know about using the site. Also be sure to check the FAQs Page for answers to Frequently Asked Questions. Chances are someone else has already asked me what you're about to ask me. 😁

Customer Service & Sales

Customer service & sales questions are always free. This includes:

• What's covered in a particular class
• What lessons you need to accomplish your goals
• Information about my lessons or my company
• Getting a quote on courses for yourself or multiple users
• Trouble logging on to your account
• Problems watching your videos - the number one fix is to clear your browser cache
• General feedback or comments

By far, the number one type of email that I get is from people asking me what they need to learn to accomplish their goals in Microsoft Access. That's OK. Feel free to tell me exactly what you're trying to accomplish. I will do my best to point you in the direction of whichever tutorial answers your question. And if I don't have a lesson that already answers your question, I may even make a TechHelp video about it.

Contact Me

Here are the best ways to contact me for customer service issues, in order of my preference:

• Customer Service Page - Send your question to me directly using my web form - recommended
• Customer Support Forum - Post your question here, or see if it's already been answered
• Email Me - if you prefer to send me a direct email instead
• Other Contact Options - Everything else (phone, US mail, fax, Pony Express, etc.)

Database Support

I only provide direct technical support for databases that you download from my website without any changes or modifications. Click here for my complete Database Support Policy.

Technical Support

I do try to help as many people every day as I can, but there are only so many hours in the day. So, if you need personalized help with your Access database, want to know how to do something in Excel, require assistance setting up your web site, or want to know anything beyond a customer service or sales issue, and beyond what might be covered in one of my lessons, please use one of these links:

• Forums - Post your questions in my Forums to get help from my other students and me
• Access Developer Network - a Forum where my Access developer students are available to help
• Be sure to try my Database Troubleshooter if you're experiencing any problems with your Access database

Please note that I no longer provide individualized Technical Support or Consulting services, unless it's a project I can turn into a video tutorial, seminar, or template. 

Helpful Links

Here are some other links to places on my site you might find useful:

• Search - I have an extensive database of topics and this tool will show you were to find a lot of stuff
• Topic Index - Want to know what course a particular topic is covered in? Check the Index.
• My Account - View your account information and membership status
• My Courses - Find all of your courses here
• FAQs - Answers to Frequently Asked Questions
• Volume Discounts - Training multiple students for business, government, educational users
• Tips & Tricks - Lots of different tips on a variety of subjects
• News / Blog - This is where I post everything that happens on the site, and my personal blog

Support Links

• Customer Service - Cust Serv Bot - Contact Richard - Email - Phone - US Mail - Fax - Customer Service Policy
• Technical Support - Access Video Bot - TechHelp - Forums - Developer Network - Database Support Policy
• Web Site Tour - FAQs

Best Ways to Contact Me, Ranked

1. Customer Service Form
2. Email
3. Forums
3. Text
4. Mail
...
95. Fax
96. Skywriting
97. Smoke Signals
98. Gondor Signal Fires
99. Starfleet Subspace Radio
100. Phone