Your satisfaction is very important to me. If you have any problems or questions, please feel free to contact me. If you don't want to wait for my reply, or if you like finding answers yourself, I've got lots of self-help options available. See the list below, but remember, it's never a bother to email me.
Web Site Tour and FAQs
Before you do anything, watch my Web Site Tour video. It will explain just about everything you need to know about using the site. Also be sure to check the FAQs Page for answers to Frequently Asked Questions. Chances are someone else has already asked me what you're about to ask me. 😁
Customer Service & Sales
Customer service & sales questions are always free. This includes:
By far, the number one type of email that I get is from people asking me what they need to learn to accomplish their goals in Microsoft Access. That's OK. Feel free to tell me exactly what you're trying to accomplish. I will do my best to point you in the direction of whichever tutorial answers your question. And if I don't have a lesson that already answers your question, I may even make a TechHelp video about it.
Here are the best ways to contact me for customer service issues, in order of my preference:
I only provide direct technical support for databases that you download from my website without any changes or modifications. Click here for my complete Database Support Policy.
I do try to help as many people every day as I can, but there are only so many hours in the day. So, if you need personalized help with your Access database, want to know how to do something in Excel, require assistance setting up your web site, or want to know anything beyond a customer service or sales issue, and beyond what might be covered in one of my lessons, please use one of these links:
Here are some other links to places on my site you might find useful:
Best Ways to Contact Me, Ranked