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Need Help?

Your satisfaction is very important to me. If you have any problems or questions, please feel free to contact me. If you don't want to wait for my reply, or if you like finding answers yourself, I've got lots of self-help options available. See the list below, but remember, it's never a bother to email me.


Web Site Tour

Before you do anything, watch my Web Site Tour video. It will explain everything you need to know about using the site.
 

Sales Questions

Sales questions are always free. This includes any pre-sales questions such as what's covered in a particular class, what course you need to solve a specific problem, information about my lessons or company, getting a quote on training multiple users, etc. You can ask me technical questions here, and I will direct you to the appropriate lessons for your answer. If you want personal help with Access, Excel, etc., see "Technical Questions" below.

  • Email Richard - Contact me with your SALES questions directly (only!)
  • FAQs - Answers to Frequently Asked Questions
  • Volume Discounts - Training multiple students for business, government, educational users


Customer Service

Customer service questions are always free. This covers questions pertaining to the use of your tutorials, your purchase, questions about your account, problems getting your videos to play, trouble logging on, general feedback, comments, or complaints. It does NOT include technical support (how to use Access, Excel, etc.) You can use the contact options for Sales Questions above. In addition:

  • Customer Service - Send your question to me directly if you don't feel like self-help.
  • Customer Forum - I've created a Forum where you can post and read questions
  • My Account - View your account information and membership status
  • My Courses - Find all of your courses here


Technical Questions

Technical questions are NOT always free. I do try to help as many people every day as I can, but there are only so many hours in the day. So, if you need help with your Access database, want to know how to do something in Excel, require assistance setting up your web site, or want to know anything beyond a customer service or sales issue, please use one of these links:

  • TechHelp - Submit your question here, and if I select it, I may make a short video about it.
  • Tech Support - Got a quick "How Do I?" question? Submit it here.
  • Consulting - For more in-depth personal assistance with your projects.
  • Search - I have an extensive database of topics and this tool will show you were to find a lot of stuff
  • Forums - Post your questions in my Forums and communicate with other students (and me)
  • Tips & Tricks - Lots of different tips on a variety of subjects
  • News / Blog - This is where I post everything that happens on the site, and my personal blog

 

 
 

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