Customer Service Forum

This forum is for customer service questions. You can ask things here about your account, your order, our web site, what our courses contain, or anything customer-service related.

While I recommend you don't post personal data here, don't worry... every question gets screened by a Forum Admin (Alex or me) before going public. We'll read it first, and if you need a personal reply, we'll email you.

Don't forget you can also check the FAQs (Frequently Asked Questions) page for help. If your need for help is URGENT, or contains sensitive info, you can contact me via Email or the TechHelp page. Remember, this is a public forum. Everyone can read it. And remember to read my Customer Service Policy. Very important.

Why this Forum? Well, I get asked the same questions over and over again. This is a place where, hopefully, you can check to see if your question has been answered before emailing me. This saves me time, and you get your question faster. I try to update the FAQs page as often as I can, but this is easier for everyone.

Subscribe to this forum and receive an email update whenever new posts are added. You will also be notified by email if any conversations you are involved in receieve new comments.

Click Here to Post a comment and start a new discussion!

WebHostingPad Upload Images Link
William Farrar
4 days ago

Rick,
Did your email stop working this evening? I've been on hold with them for over an hour and also started a chat session which replied "Sorry we missed you" AND placed a clickable link to Email them!!! Read More...

Richard Rost
4 days ago

To whom are you referring? I use Gmail for 99% of my emailing.

William Farrar
3 days ago

I thought you mentioned in one of your videos and/or emails that you moved away from goDaddy and moved your domain registration to Hover, your email hosting to WebHostingPad, and your web hosting to WinHost. My mistake...

After Email change Upload Images Link
Kevin Robertson
7 days ago

Hi Richard,

Something really weird has happened. I recently changed my Email address on your site and now my list of User Comments is empty.

Kevin Robertson
7 days ago

Alex Hedley
7 days ago

Comments aren't linked by user ID but by email address so they won't show
If you click MyComments and change the URL to your old one do they show?

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Scott Axton
7 days ago

I wondered what happened to you. Your Veterans list changed to blank as well. Can you still get in there?

Kevin Robertson
7 days ago

Alex: Yeah, they shoed after editing the URL.

Scott: Yeah, can still access the forum.

Alex Hedley
7 days ago

Should we send out the BATSIGNAL
Prob time for an UPDATE statement to set to IDs

Kevin Robertson
7 days ago

Richard Rost
2 hours ago

Yeah... I know. I'm embarrassed to say but the comments are still tied to email address. I set up these Forums way back in like 2006 and I wasn't planning on tying to an actual customer account back then. Well... it's still in use today. So yeah, I need to change it to CustomerID instead and run a big update query. But Kevin, I switched yours manually. :)

Course Passwords Upload Images Link
Dave Ingram
27 days ago

Hi, I am having problems finding the passwords for my registered courses. to my knowledge I have followed the instructions. I see my courses but not the passwords.
I have found where to download the courses, :) please help. Read More...

Alex Hedley
27 days ago

My Courses
Find the course and click the link
Then you will see details on the course and the password

Dave Ingram
26 days ago

Sorry I must have had my really darkest sun glasses on. Where went wrong I was looking at the example in the help area. What is showen, I believe is how used to be displayed. That was what I was looking for. Sorry, appreciate the quick reply.
I also lat year printed out the courses and passwords, which I was attempting to do.
Keep up the great work:)
Regards
Dave
Once this is sent, I will sign up for the Silver member

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Alex Hedley
26 days ago

Which page was that?
Can you share the URL please?

Dave Ingram
26 days ago

Not sure what URL you're referring to. In the video for new members, showing members how to navigate around the site. In the web site tour at time 10.00 it displays all of your courses, Description, Forum, Videos, download, Password. This was great as you could copy that print it for future use. I cant see that any more. I also would like to download the lessons templates of each of the lessons I have paid for. I found it yesterday Tuesday New Zealand time. I thought I had book marked it. Can't find it. Apologies if I am not answering the question correctly. Regards

Alex Hedley
26 days ago

Student Databases

Alex Hedley
26 days ago

Was it the Web Site Tour video?

Dave Ingram
25 days ago

Yes

Scott Axton
25 days ago

Dave -
Just confirming that you are not crazy.  The website has changed since that video was created.  Most of the Tour video is still pretty good but that part is one that is incorrect now.

I did exactly what you want to do.  Copied and pasted the passwords from the All My Courses.

NOW you have to go to each individual course and the password is on that page.  See image below

Scott Axton
25 days ago

I don't recall what course that Richard switched over to the new video player but from then on you don't need a password.

Scott Axton
25 days ago

OK, I just went and looked. Starting with Developer 14 you don't need that password. The download link for the files is on the page of the course lessons.

View Course: Course Lessons Page

Dave Ingram
25 days ago

Thanks team, I really appreciate your help. The file download I was referring to, is the the course template, not the course video. I found it the other day on the web site. Can't find it again, it's not a biggie. Thanks again :)

Scott Axton
25 days ago

Alex gave you the link above Dave.
Here it is again: https://599cd.com/access/studentdatabases/

Dave Ingram
25 days ago

Many thanks Scott, how many times do you look and you don't see.
Thanks for the team work.

Scott Axton
24 days ago

All the time for me. Glad I could help.

Behind the Scenes Upload Images Link
William Farrar
50 days ago

In several of your videos, you've provided tips (HyperSnap), web hosting, Windows setup, etc. You've also mentioned moving items to a secondary screen. So, I was wondering if you you would provide us some background as to your setup (laptop/desktop/workstation), number of video screens, etc. As well as hardware/software used to record video/audio for the videos. Read More...

Alex Hedley
50 days ago

Old Thread

Bandicam thread

Alex Hedley
50 days ago

Learning Zone it the overall name then there are subsections for each topic like Access/Excel/PowerPoint etc

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Java Upload Images Link
Jeanne Westley
2 months ago

It appears that all of the videos that I have purchased require a Java license. How can I watch without a Java license.

Alex Hedley
2 months ago

Can you upload an image of the error?

Java or Flash?
See Adobe Flash Player End of Life

Richard Rost
54 days ago

I assure you absolutely NONE of my classes require a Java license. They're all saved in simple MP4 format on the web site.

Completed Lessons Upload Images Link
Larry Nelson
2 months ago

I have completed many of the access lessons. is their a way I can see what I have copleted so far

Richard Rost
2 months ago

Hi Larry. I can tell you which lessons you've purchased, but not which ones you've completed. All of my newer courses made within the last year or two I can track, but you were a student back in 2015, and I didn't track views back then. Sorry!

Richard Rost
2 months ago

I emailed you a list of all of the courses you purchased back then.

How to Find Videos Upload Images Link
Leon Heick
2 months ago

I am confused about how I can find video's. You created a video about how a user creates a password requiring an uppercase, lowercase, special character and minimum length of 8 characters. I had asked you if you had a video for this and you created a video showing how to code for these requirements. This video was exactly what I needed. I would appreciate it if you could help me understand how a gold member has access to video's, courses, code etc. Thank you.

Richard Rost
2 months ago

Hi Leon. Your video is an Extended Cut for my String Functions TechHelp video. You'll find a link on that page down in the Members section to watch it. If you can't find a video in the future, try using the search box at the top of the site. Type in a keyword for that video - in this case "Password" would work, and you'll see that video under the TechHelp section on the search page.

Richard Rost
2 months ago

I also emailed you a link to it after I first recorded it. :)

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My Courses Upload Images Link
Timothy Schmidt
2 months ago

How do I get to what was once called "My Courses".

Alex Hedley
2 months ago

There's a link in the header
Main Menu | My Account | My Courses | . . .

Alex Hedley
2 months ago

See Web Site Tour

Survey Upload Images Link
Joseph Messina
3 months ago

Hi Richard:

If I wanted to do a survey on the courses I completed so far where can I get it?

Alex Hedley
3 months ago

Survey

Joseph Messina
3 months ago

Hi Alex:

Thank you for the link. I got it

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Access to courses already paid Upload Images Link
Gabriel Babalola
7 months ago

How can i access the courses, I have already paid for. Thanks

Richard Rost
7 months ago

Hi Gabriel. Like the order page explains when you complete an order, it can take roughly 10 minutes for your order to be processed. You should have everything by now. Let me know if you don't.

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