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Customer Service Forum

This forum is for customer service questions. You can ask things here about your account, your order, our web site, what our courses contain, or anything customer-service related.

While I recommend you don't post personal data here, don't worry... every question gets screened by a Forum Admin (Alex or me) before going public. We'll read it first, and if you need a personal reply, we'll email you.

Don't forget you can also check the FAQs (Frequently Asked Questions) page for help. If your need for help is URGENT, or contains sensitive info, you can contact me via Email or the TechHelp page. Remember, this is a public forum. Everyone can read it.

Why this Forum? Well, I get asked the same questions over and over again. This is a place where, hopefully, you can check to see if your question has been answered before emailing me. This saves me time, and you get your question faster. I try to update the FAQs page as often as I can, but this is easier for everyone.

Subscribe to this forum and receive an email update whenever new posts are added. You will also be notified by email if any conversations you are involved in receieve new comments. 

Click Here to Post a comment and start a new discussion!


Adobe Flash Player Dead Link 
Russ Phillips      
3 days ago
when I go in to watch a lesson nothing happens it wont start playing. something about adobe flash player end of life? let us know.
Alex Hedley         
3 days ago
Which video is it that isnt working?
The classic theatre should be using HTML5 video player not flash, as far as I'm aware.
Russ Phillips     
2 days ago
I uninstalled adobe flash and it works now.  you can go on to Adobe and they provide an uninstall tool,  it works good.
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Downloading ZIP Files Link 
James Massingale      
2 months ago
I purchased beginner level 2/3.  I am having difficulty downloading the sample database.  I finally did, but now my computer tells me I need to purchase winzip in order to unzip the file.  Is this accurate?  Is there another way.
Richard Rost        
2 months ago
You shouldn't need to purchase WinZIP. Every version of Windows since Windows 98 has supported direct access to ZIP files. However if you want a good free (shareware) alternative, I prefer WinRAR.

This page explains how to download ZIP files from my site: Manual Download.
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Thank You Link 
John SantaLucia       
3 months ago
I just want to say thank you for your help and quick response!

BTW, As you know, we've known each other for about 40 years, maybe even longer. If my memory serves me right, back then you looked an awful lot like your picture on  your web page :-) Read More...
Richard Rost        
3 months ago
Hahaha. You may be right, John. LOL

And yes, it has been a long time. More like 80 years. Feels like it. We're already in year 5 of 2020, so...
John SantaLucia      
3 months ago
I'm starting out with your annual Beginners program because I've obviously forgotten many of the basics. I fully intend to move up to the expert level next year.

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Online Web Database Link 
Dana Michaels      
5 months ago
In the course information I see that you are referring to Access XP, Frontpage XP etc.  Have you upgraded the course to the platforms now being used?
Richard Rost        
5 months ago
If you're referring to my Web Database Seminar then no, it has not been updated. It's pretty old, but everything in that seminar still works with today's technology. ASP hasn't changed (the web language) and we only use Access for the tables, so that's pretty much the same. I am planning an updated version of this which should be available VERY soon using Access 2019, SQL Server Online thru an ISP like GoDaddy, and ASP. It will accomplish pretty much the same goals as my recently released SharePoint Seminar. If you want to purchase the older Web Database Seminar today and try it out, I will give you a FREE upgrade to the new SQL seminar when it's released.
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Missing Download Links Link 
Maurice Lubert      
6 months ago
Thank you for your good will...but nothing seems to help: I still miss Download links for Access Developer 14 & 15 (and Developer 7 Handbook - for all these I have only "Course Pages"). Can you solve the problem?
Richard Rost        
6 months ago
Hi Maurice. That's the way the courses are being published now. I am no longer using the Old Theater. The last Access class to be posted there was Developer 13. Everything from Developer 14 on, and handbooks from Developer 7 on, will get Course Pages. You can view and download your lessons right from those pages. They're better. They allow full-screen videos. I can post more information on those pages than the old Theater format. Plus I can have better student interaction on each page with comments. Enjoy!
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Purchasing courses out of order Link 
Danielle Ferraro      
6 months ago
Hi Richard, after being overwhelmed by sub-par Access learning materials online (either they would be too basic for what I need, or would explain complicated material assuming I had background knowledge which I do not have) I was excited to find one of your developer videos on YouTube and decided to spring for your paid courses here. I am familiar with using Access to enter data, but creating a new database has been a challenge for me. Read More...
Richard Rost        
6 months ago
Hi Danielle. You're not alone. While I try to make it so that my courses stand alone, there's really no way around cumulative instruction. For example, if you go sit in a college Math 301 course to learn Calculus and you haven't been to 101 and don't know basic arithmetic, you're going to have a rough time. That being said, I would recommend picking up the course you think you need and if you're lost, go back one lesson. Usually the topics are grouped together so things like "action queries" are all covered right around each other.

I do strongly recommend taking the lessons in order to get the most out of them, but if budget is a concern, I do have a membership option available where you get a new lesson every week (or whatever interval you like) at a 50% discount: Learning Connection.
Richard Rost        
6 months ago
Oh, and thank you very much for the compliment. :)
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Change Payment Method Link 
ahood aljasser      
7 months ago
What is the way to update or change payment method?
Richard Rost        
7 months ago
You can visit THIS PAGE to submit a new card number for your account. If you want to switch to Paypal, Venmo, CashApp, or some other form of payment, email me.
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Buy Only Handbooks Link 
Marinus van Luijn      
7 months ago
Hello. I buy already all Access courses from beginner 1 until Access Developer 16. But I miss some handbooks. How can I only buy the handbooks and that I don't have to pay for the courses. In this case we talk about the handbooks of Expert 32 and Developer 6.
Richard Rost        
7 months ago
You can purchase handbooks ONLY for courses you've previously purchased on the Handbooks Only page. Normally, when I release a handbook a while after the course was released, I send an email out to everyone who purchased the video with a link to buy the handbook.
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Found Old CD Link 
8 months ago
I found a disk from the year 2014.  It doesn't say what it is excedpt it saids copyright 2014 version 131113
Richard Rost        
8 months ago
Wow. That's an old one. I have no idea what's on it because I haven't kept any CDs that old. I've got a few of the newer ones here on my shelf, but nothing that old. I stopped shipping CDs last year. In any case, you can always download your courses from your My Account page. You don't need the CD. In fact, I don't even have the passwords for the ZIP files on that CD. I used to rotate them every once in a while (hence the version number).
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Courses Not Appearing Link 
John Lucas III      
8 months ago
I ordered the Access Developer 1 and Access Developer 2 but my course listing is blank
Richard Rost        
8 months ago
Hi John. I'm working on the site today. See the little yellow banner at the top of the site. If it's there, it will let you know if I'm doing maintenance. If that's the case, orders might not process right away. But thanks for letting me know. As soon as you made me aware, I processed your order for you manually. Enjoy the lessons!
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