Frequently Asked Questions

Welcome to the FAQs (Frequently Asked Questions) page. If you have a question, chances are someone has asked it before and I've answered it here. Try looking over the list below first. You can also use the Search page to find answers. If you still can't find an answer to your question, you can post it below and one of the Forum Admins or I will answer it as soon as possible.

Top Questions

• How do I get my courses?
• Do you ship to my location?
• How long does it take for my order to arrive?
• Do courses ever expire? Is there a time limit?
• Are there any limitations I should know about?
• What do your courses cost?
• How long is each course?
• What forms of payment do you accept?
• Can I ask questions about the material?
• I've lost my logon password. Can you reset it?
• Can I download my course to watch it offline?
• Where are the installation passwords for my course ZIP files?
• Do you have an updated version of your lessons available?
• Your videos are too small. How can I make them larger?
• Can I order a handbook for a course I already purchased?
• Do you offer any Microsoft or other certifications?
• Can I get a Certificate of Completion?
• Do you offer volume discounts for multiple students?

Other Questions

• Can I contact a live person there by phone? Nope. Sorry. Here's why.
• Do you have training for the Mac? Nope. All of the courses I offer are here.
• Do you have any customer testimonials available? Sure do.
• What are your system requirements? If you can watch YouTube videos, you can watch mine online.
• Do you have step-by-step instructions? Yep. See the Tour of my web site.
• How can I change the Email address on my account? Click here.
• Do you have versions of your lessons available in any other languages? Nope. Sorry. English only.
• Do you have a reseller or affiliate program? Yep.
• Do you offer discounts for schools, non-profits, or active military? Possibly. Contact me.
• I'm concerned about credit card fraud, web site security, and password safety.

Support Links

• Customer Service - Contact Richard - Email - Phone - US Mail - Fax
• Technical Support - TechHelp - Forums - Access Developer Network
• Web Site Tour - FAQs