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Frequently Asked Questions

Welcome to the FAQs (Frequently Asked Questions) page. If you have a question, chances are someone has asked it before and I've answered it here. Try looking over the list below first. You can also use the Search page to find answers. If you still can't find an answer to your question, you can post it below and one of the Forum Admins or I will answer it as soon as possible.

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  • Can I contact a live person there by phone? Nope. Sorry. Here's why.
  • Do you have training for the Mac? Nope. All of the courses I offer are here.
  • Do you have any customer testimonials available? Sure do.
  • What are your system requirements? If you can watch YouTube videos, you can watch mine online.
  • Do you have step-by-step instructions? Yep. See the Tour of my web site.
  • How can I change the Email address on my account? Click here.
  • Do you have versions of your lessons available in any other languages? Nope. Sorry. English only.
  • Do you have a reseller or affiliate program? Yep.
  • Do you offer discounts for schools, non-profits, or active military? Possibly. Contact me.
  • I'm concerned about credit card fraud, web site security, and password safety.

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Thomas Blackburn 
2 years ago
I am very impressed with your tutorials. I was wondering if you offer a set price for the full access 2009  2019 beginner course?

Richard Rost
2 years ago
Hi Thomas. Thank you for the compliment. See this page for ordering my entire series. You've already ordered a couple of classes, so I'll email you a quote for picking up the rest of them.
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Abdul Nwiran 
2 years ago
Good day Rick
Kindly am ask to upgrade my old courses from 301- to update 2016
Richard Rost
2 years ago
Hi Abdul. I added the appropriate upgrades to your account. It's still a manual process. I'm working on a way for students to automatically do this in the future.
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