Frequently Asked Questions

Welcome to the FAQs (Frequently Asked Questions) page. If you have a question, chances are someone has asked it before and I've answered it here. Try looking over the list below first. You can also use the Search page to find answers. If you still can't find an answer to your question, you can post it below and one of the Forum Admins or I will answer it as soon as possible.

Top Questions

• Forms of Payment - What forms of payment do you accept?
• Delivery - How are my courses delivered?
• Expiration - Do my courses expire?
• Shipping - Do you ship to my location?
• How Long - How long does it take for me to receive my order?
• Sharing Courses - Am I allowed to share my courses with friends, family, co-workers?
• Pricing - How much does each course cost?
• Course Length - How long are each of your courses?
• Questions - Can I ask questions about the course material?
• Free Upgrades - Do I get free upgrades when new versions are released?
• Developer Cost - Why do Developer courses cost more?
• Download - Can I download my course to watch it offline?
• Video Size - How do I make the videos larger?
• Handbooks Only - Can I order a handbook for a previously purchased course?
• Certifications - Do you offer Microsoft or other types of Certifications?
• Volume Discounts - Do you offer volume discounts for multiple students?
• Mac, iPad, iOS - Will your videos play on my Mac, iPad, or iOS device?
• iOS Courses - Will you be offering courses on iOS, iPad, Mac, etc.?
• Videos Not Playing - I'm having problems with videos not playing. Can you help?

Other Questions / Info

• Can I get a Certificate of Completion? Yep.
• I've lost my logon password. How can I reset it? Click here
• Can I contact a live person there by phone? Nope. Sorry. Here's why.
• Do you have any customer testimonials available? Sure do.
• What are your system requirements? If you can watch YouTube videos, you can watch mine online.
• Do you have step-by-step instructions? Yep. See the Tour of my web site.
• How can I change the Email address on my account? Click here.
• Do you have versions of your lessons available in any other languages? Nope. Sorry. English only.
• Do you have a reseller or affiliate program? Yep.
• Do you offer discounts for schools, non-profits, or active military? Possibly. Contact me.
• I'm concerned about credit card fraud, web site security, and password safety.

Support Links

• Customer Service - Cust Serv Bot - Contact Richard - Email - Phone - US Mail - Fax - Customer Service Policy
• Technical Support - Access Video Bot - TechHelp - Forums - Developer Network - Database Support Policy
• Web Site Tour - FAQs

Best Ways to Contact Me, Ranked

1. Customer Service Form
2. Email
3. Forums
4. Text
5. Mail
...
95. Fax
96. Skywriting
97. Smoke Signals
98. Gondor Signal Fires
99. Starfleet Subspace Radio
100. Vulcan Mind Meld
101. Phone