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Frequently Asked Questions

Welcome to the FAQs (Frequently Asked Questions) page. If you have a question, chances are someone has asked it before and I've answered it here. Try looking over the list below first. You can also use the Search page to find answers. If you still can't find an answer to your question, you can post it below and one of the Forum Admins or I will answer it as soon as possible.

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The following items were copied from my old FAQs page. I'm still in the process of updating them. They're old. So, please bear with me.


Before You Order
  • Q: Do you have training available for the Mac?
  • Q: Do you have any customer testimonials available?
  • Q: What are the system requirements for 599CD courses?
Your Order
  • Q: I'm having problems with your ordering system. Can you help?
  • Q: What is the status of my order? Has it shipped yet?
  • Q: I've lost my passwords. Where can I get them?
  • Q: Do you have step-by-step download instructions?
  • Q: I have not received my order yet. Where is it?
  • Q: I ordered Access 2013 lessons and you sent me Access 2010.
  • Q: I'm having problems playing my videos. Can you help?
  • Q: My CD arrived cracked. How do I get another?
  • Q: Your videos are too small. How can I make the screen larger?
  • Q: How can I send you a screen shot of my problem?
  • Q: How can I buy more courses that are already on my CD.
  • Q: How can I change the email address on my account?
  • Q: How do I get my free upgrades or redeem free course credits?
  • Q: I already have a course. How can I order its handbook?
  • Q: How can I contact a live person there?
  • Q: Do you have any course outlines available?
  • Q: Do you have any courses available for other topics?
  • Q: Do you have any kind of certification?
  • Q: Do you offer Volume Discounts for large quantity orders?
  • Q: Do you have discounts available for schools non-profits?
  • Q: Do you have foreign language versions of your lessons?
  • Q: Do I have to have a program installed to watch your course?
  • Q: What is your address for returns?
  • Q: Have any articles been written about your product?
  • Q: Do you have a reseller or affiliate program?
  • Q: I'm concerned about Internet credit card fraud. What do I do?
  • Q: Do your VB (Visual Basic) courses work with Microsoft Office?
  • Q: Do you have a discount available for repeat customersYes!
Helpful Links

Full course cost Upload Images   Link 
Thomas Blackburn 
12 months ago
I am very impressed with your tutorials. I was wondering if you offer a set price for the full access 2009  2019 beginner course?

Richard Rost
12 months ago
Hi Thomas. Thank you for the compliment. See this page for ordering my entire series. You've already ordered a couple of classes, so I'll email you a quote for picking up the rest of them.
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Upgrade my Old Courses Upload Images   Link 
Abdul Nwiran 
13 months ago
Good day Rick
Kindly am ask to upgrade my old courses from 301- to update 2016
Richard Rost
13 months ago
Hi Abdul. I added the appropriate upgrades to your account. It's still a manual process. I'm working on a way for students to automatically do this in the future.
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