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Video Server Issues
By Richard Rost   Richard Rost on Twitter Richard Rost on LinkedIn Email Richard Rost   2 years ago

Sorry folks, but it looks like our cloud storage provider, Wasabi, is having some technical problems. Some users reported earlier that our videos aren't playing, I checked their status page and it looks like they're having a domain hosting service problem at their end. Bottom line: nothing will play until they get their issue fixed.

I just switched to Wasabi a few months ago and this is the first major problem they've had. They've been very reliable, fast, and honestly a whole lot less expensive than my previous provider (AWS). So I can't complain. I was hoping the adage "you get what you pay for" wouldn't bite me in the behind, but we'll see. If the problem isn't fixed in a couple hours, I'll get on the horn with their tech support and be angry Hulk.

I apologize for the inconvenience. It's beyond my control at this point. However, in the mean time, you can enjoy some of my TechHelp videos. Those are all still hosted on YouTube, and they're working. :)


Email from Wasabi CEO Upload Images   Link  
Richard Rost 
2 years ago
Last night, I complained directly to the CEO of Wasabi, David Friend (our cloud provider who hosts our videos and downloads). My email said:

Hi David. As you're aware, your service is experiencing problems today. My whole site is down. I use Wasabi for hosting my video files. My site depends on video! I am aware that your technicians are aware of the problem, but I'm just voicing my disappointment. I switched to you from AWS expecting a smooth ride. I'm hoping this doesn't happen again.

He responded this morning:

Richard, Our DNS account registrar, GoDaddy, has suspended our account because of content that they allege is being stored on Wasabi.  I don't know what the content is, but we have removed it and are now trying to get Godaddy to reinstate our DNS service.   I am getting an update in a few minutes.  Several customers have already pointed out that GoDaddy has a very bad reputation in the IT industry, and i can see why. I will keep you personally informed on the situation.

Well, at least now we know the problem. I'll bet one of their customers was using their service to host illegal materials (child porn, pirated downloads, who knows) and GoDaddy shut them down. He just now sent me another email:

Richard, I was just told that Godaddy has reinstated our account about an hour ago and the DNS is now propagating through the world and everything should be back to normal within hours.  We will publish a full post-mortem.  My sincere apologies.

So this sounds like good news. Wait and see, I guess.
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