Hi there.

People sometimes ask me why I prefer email support when live support (Zoom, phone call, etc.) is more efficient. The main reason why is because a little while back I suffered an injury to my head which resulted in the loss of sight in one of my eyes. I also now get very strong, random migraines. This effects my ability to keep scheduled appointments and also to work more than 20 to 30 minutes at a stretch. The monitor screen sometimes sets the migraines off, and I need to go lay down in the dark for a bit.

Due to this, I prefer working via email. You can send me your specifications, your questions, files, screen shots, whatever else you need, and then I can provide you with the assistance and support as I am able. This will usually come in the form of a video. I'll record what I'm doing for you, and show you everything step by step. I'm able to pause the video recording if necessary, when I feel a migraine coming on. 

Another, secondary reason is that I was in sales for many years during the 90s and early 2000s and I really HATE being on the phone. But it's mostly due to the migraines.

I want to still offer live support and even in-person support if that's what you really want. But since it's difficult for me, I do charge more for it. I prefer working via email.

I hope that explains things. 

Richard