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Study without desire spoils the memory, and it retains nothing that it takes in.

-Leonardo da Vinci
 
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Customer Service

Customer Service is very important to me, and always FREE. It includes these following types of questions:

  • Problem with your order or account
  • What topics are covered in what class?
  • What lessons do I need to accomplish my goals?
  • General questions about my site or products

If your question does NOT fit into one of those above categories, please post your question in the Forums, TechHelp, or the Technical Support page.

If you ask a technical question via this form, the only response you will get will be what classes cover the topics you need.

If your question is "how do I do this in Access?" then I will point you to the appropriate tutorial.

Please also read my Customer Service Policy and this article on Context.

 
Customer Service
 
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Please ask your question, giving me enough information to answer you, but not "too much" info. Thanks!
 
Before you click SUBMIT: is this a TECHNICAL question? If so, you're in the wrong place! Submit tech questions the Forums, TechHelp, or the Technical Support page. If you send it to me here via Customer Service you will only get a reply back indicating which course covers the topics you need. That's it.
   
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A Quick Tip

I generally get back to people by the following business day. Yep, it's just me here answering emails, so I do my best. Here's a tip: if you want a FAST response, type a SHORT email. Honestly, if I get your email and it's fifteen paragraphs that I have to read through, I'll usually "snooze" it until I have the time to read it. Want a faster response? Keep it brief. Sorry. I get a LOT of emails every day, and it's just me answering them. Only so many hours in the day...

Email Me

If you prefer sending email over using a web form, that's OK. But be advised I sometimes get hundreds of pieces of email a day. I wouldn't want yours getting lost in my inbox. This form will get to me faster. Nevertheless, you can find my Email Address here.

Other Types of Contact

Please see my general Contact page for other forms of contact, including phone, mail, and fax.

 

 

 
 

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