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Customer Service

Customer Service is very important to me, and always FREE. It includes these following types of questions:

  • Problem with your order or account
  • What topics are covered in what class?
  • What lessons do I need to accomplish my goals?
  • General questions about my site or products

If your question does NOT fit into one of those above categories, please post it in the Forums.

If you ask a technical question via this form, the only response you will get will be what classes cover the topics you need. That's OK. My job is to tell you what lessons you need, and I'm fine with doing that, but don't expect me to hold your hand and explain everything to you in an email. Sorry! I just don't have the time.

As of June 2021, I no longer offer any Technical Support or Consulting services. Please do not ask me specific questions about how to fix your database. If you need help with your database, visit my Access Developer Network

Please also read my Customer Service Policy and this article on Context.

 
Customer Service
 
Name:
Email:
Subject:
 
   
Please prove you're a human:
What is 9 + 3:

Why This Form?

I get a lot of correspondence every day. My email inbox is always overflowing. I'm sure many of you have the same problem. This form sends your message directly to my customer service database. When I read your message, your account info comes up right next to it. This saves me a lot of time, and I can more efficiently and effectively respond to you. Plus, it allows me to prioritize messages from members and my actual students over the non-student emails I get every day (and there are a lot of them). Plus, email isn't perfect. I wouldn't want to miss your email, have it go into my Spam folder, or get lost underneath the 500 other emails I get every day.

Tips Before Contacting

I generally get back to people with customer service issues by the following business day. It's just me here answering emails, so I do my best. Here's a tip: if you want a fast response, type a short message. Honestly, if I get your email and it's fifteen paragraphs that I have to read through, I'll usually "snooze" it until I have the time to read it. Want a faster response? Keep it brief. Sorry. I get a lot of messages every day, and it's just me answering them. Only so many hours in the day...

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