Important Info Before You Send

I make my email address publically available, and feel free to use it, but I want you to be aware of a few things:

• You will generally get a faster response if you use the Customer Service form.
• I no longer provide Technical Support services.
• If you have technical questions, you can submit them via the Forums.
• If you're not yet a student of mine, use the Visitor Forum to post your question. I have a fantastic group of moderators that help manage my Forums. You'll likely get a faster response from them than you will from me directly.
• Under no circumstances will I open your attachments including database files.
• Screen shots (images) are OK. Everything else will be discarded.
• If you want someone to fix or work on your database visit my Access Developer Network.

OK, so that's pretty much everything. Here's my Email address:

• [email protected]

Enjoy!

Richard

P.S. I sometimes get hundreds of pieces of regular email a day, and I have a fairly aggressive set of spam filters. I wouldn't want your email to get lost somewhere in my inbox or spam folder. So, again, I suggest you use the Customer Service form.

Tips Before Contacting

I generally get back to people with customer service issues by the following business day. It's just me here answering emails, so I do my best. Here's a tip: if you want a FAST response, type a SHORT email. Honestly, if I get your email and it's fifteen paragraphs that I have to read through, I'll usually "snooze" it until I have the time to read it. Want a faster response? Keep it brief. Sorry. I get a LOT of messages every day, and it's just me answering them. Only so many hours in the day...

Support Links

• Customer Service - Contact Richard - Email - Phone - US Mail - Fax
• Technical Support - TechHelp - Forums - Access Developer Network
• Web Site Tour - FAQs

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