Important Info Before You Send

I make my email address publically available, and feel free to use it, but I want you to be aware of a few things:

• You will generally get a faster response if you use the Customer Service form.
• I no longer provide Technical Support services.
• If you have technical questions, you can submit them via the Forums.
• If you're not yet a student of mine, use the Visitor Forum to post your question. I have a fantastic group of moderators that help manage my Forums. You'll likely get a faster response from them than you will from me directly.
• Under no circumstances will I open your attachments including database files.
• Screen shots (images) are OK. Everything else will be discarded.
• If you want someone to fix or work on your database visit my Access Developer Network.

OK, so that's pretty much everything. Here's my Email address:

• [email protected]

Enjoy!

Richard

P.S. I sometimes get hundreds of pieces of regular email a day, and I have a fairly aggressive set of spam filters. I wouldn't want your email to get lost somewhere in my inbox or spam folder. So, again, I suggest you use the Customer Service form.

Tips Before Contacting

I generally get back to people with customer service issues by the following business day. It's just me here answering emails, so I do my best. Here's a tip: if you want a FAST response, type a SHORT email. Honestly, if I get your email and it's fifteen paragraphs that I have to read through, I'll usually "snooze" it until I have the time to read it. Want a faster response? Keep it brief. Sorry. I get a LOT of messages every day, and it's just me answering them. Only so many hours in the day...

Support Links

• Customer Service - Contact Richard - Email - Phone - US Mail - Fax - Customer Service Policy
• Technical Support - TechHelp - Forums - Access Developer Network - Database Support Policy
• Web Site Tour - FAQs

Best Ways to Contact Me, Ranked

1. Customer Service Form
2. Email
3. Forums
3. Text
4. Mail
...
95. Fax
96. Skywriting
97. Smoke Signals
98. Gondor Signal Fires
99. Starfleet Subspace Radio
100. Phone