Access 2007-2019
Access 2000-2003
Access Seminars
TechHelp Support
Tips & Tricks
Access Forum
Course Index
Topic Glossary
Insider Circle
 
Home   Courses   Seminars   Templates   TechHelp   Fast Tips   Forums   Help   Contact   Join   Order   Logon  
 
Home > TechHelp > Directory > Access > Help Desk < Subforms | List Box Filter >
 
Help Desk
By Richard Rost   Richard Rost on Twitter Richard Rost on LinkedIn Email Richard Rost   9 days ago

Microsoft Access Help Desk Trouble Ticket Database


 S  M  L  XL  FS  |  Slo  Reg  Fast  2x  |  Bookmark Join Now

In this video, I'm going to show you how to build a trouble ticket system for a help desk using Microsoft Access.

Bryce from Independence, Missouri (a Platinum Member) asks: I run a tech support call center help desk. Right now we're just using email to track everything, and it's a mess. Can you show me how to put together a database to track tickets, so we can get a list of what's open, what's closed, what still needs to be billed, and so on? It would also be nice if we could sort them by priority. If this guy's whole system is down, he should get first priority. If that guys speakers are making a funny noise, he can wait. That kind of stuff.

Members

Silver Members will learn how to create printable tickets, assign tickets to employees, filter tickets by status (open, closed, etc.), add a Show All filter, and display the count of open tickets, the count of tickets that need to be invoiced, and the total dollar amount of billable hours to be invoiced.

Gold Members will get an extra BONUS! Extended Cut where we will learn how to do automatic billing. We will click one button and the system will create invoices for all of the tickets that are ready to be billed. We will use VBA and some sweet recordset programming to accomplish this task.

Silver Members and up get access to view Extended Cut videos, when available. Gold Members can download the database template from class plus get access to the Code Vault. If you signed up on YouTube you have to contact me so I can set up your account here on my web site. If you're not a member, Join Today!

Template

If you wish to purchase a copy of this database as a template, without committing to becoming a monthly member, you can do so here: Help Desk Template

Links

Learn More

FREE Access Beginner Level 1
Access Level 2 for $1.00

Free Templates

TechHelp Free Templates
Blank Template
Contact Management
Order Entry & Invoicing
More Access Templates

Resources

Mailing List - Get Emails When New Videos Released!
Consulting - Need Help with Your Database?

Questions?

Please feel free to post your questions or comments below or submit them via the TechHelp page.

Keywords

microsoft access, ms access, ms access tutorial, #msaccess, #microsoftaccess, #help, #howto, #tutorial, #learn, #lesson, #training, #database, job ticket, service ticket, helpdesk, help desk app, trouble ticket, ticketing, support ticket, ticket tracking, access ticketing, how to create a ticketing system in access, microsoft help desk

 

Billable Hours Currency Upload Images   Link  
David Semon 
5 days ago
Should Billable Hours be currency????
Richard Rost
5 days ago
Are they dollars or hours?
Scott Axton
4 days ago
Richard - David is correct but just didn't give enough information.

Extended Cut - Silver at 54:49 you added Hours To Be Billed to the CustomerListF
The DLookup for   SumOfBillableHours   but then formatted it as Currency.  
The Format should be blank or 0.00

At that point you haven't calculated the value of the billable hours - there isn't any rate involved.
Add a Reply
Helper Data Upload Images   Link  
James Hopkins 
7 days ago
I really enjoy the Tech Help Videos. They have came in handy in the process of building my Database. This one was the best to input all the calls and emails from Customers or Leads. But I was wondering if I am using a "HelperT" to store the Status and Priority. What is the best to do this with the "TicketListF"?
Richard Rost
6 days ago
Same way. Just store that HelperID in the table. Limit your combo boxes accordingly.
Add a Reply
Wow! Upload Images   Link  
Juan C Rivera 
7 days ago
I likes.... mostly the RS loops with RS init you made this clear n looks so easy.  Cant wait to try doing something different with this Lego piece.
Richard Rost
7 days ago
Glad you liked it. :)
Add a Reply

Show Older Comments...
View in Table Format

Start a NEW Conversation
 
Only students may post right now. Click here for more information on how you can set up an account. If you are a student, please LOG ON first.
 
Subscribe
 

You may want to read these articles from the 599CD News:

1/18/2022Access B2 Upgrade
1/17/2022Access Beginner 2 Links
1/17/2022Access Beginner 2
1/17/2022New Record on Top
1/13/2022Missing References
1/13/2022Access Beginner 1 Links
1/12/2022Zoom
1/11/2022Access Fast Tips
1/11/2022System Defaults
1/10/2022Multi Select List Box
 

Learn
 
Access - index
Excel - index
Word - index
Windows - index
PowerPoint - index
Photoshop - index
Visual Basic - index
ASP - index
Seminars
More...
Customers
 
Login
My Account
My Courses
Lost Password
Memberships
Student Databases
Change Email
Info
 
Latest News
New Releases
User Forums
Topic Glossary
Tips & Tricks
Search The Site
Code Vault
Collapse Menus
Help
 
Customer Support
Web Site Tour
FAQs
TechHelp
Consulting Services
About
 
Background
Testimonials
Jobs
Affiliate Program
Richard Rost
Free Lessons
Mailing List
Order
 
Video Tutorials
Handbooks
Memberships
Learning Connection
Idiot's Guide to Excel
Volume Discounts
Payment Info
Shipping
Terms of Sale
Contact
 
Contact Info
Support Policy
Email Richard
Mailing Address
Phone Number
Fax Number
Course Survey
Blog RSS Feed    Twitter

YouTube Channel    LinkedIn
Keywords: TechHelp Access job ticket, service ticket, helpdesk, help desk app, trouble ticket, ticketing, support ticket, ticket tracking, access ticketing, how to create a ticketing system in access, microsoft help desk  PermaLink