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Home > TechHelp > Directory > Access > Help Desk < Subforms | List Box Filter >
Help Desk
By Richard Rost   Richard Rost on Twitter Richard Rost on LinkedIn Email Richard Rost   14 days ago

Microsoft Access Help Desk Trouble Ticket Database

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In this video, I'm going to show you how to build a trouble ticket system for a help desk using Microsoft Access.

Bryce from Independence, Missouri (a Platinum Member) asks: I run a tech support call center help desk. Right now we're just using email to track everything, and it's a mess. Can you show me how to put together a database to track tickets, so we can get a list of what's open, what's closed, what still needs to be billed, and so on? It would also be nice if we could sort them by priority. If this guy's whole system is down, he should get first priority. If that guys speakers are making a funny noise, he can wait. That kind of stuff.


Silver Members will learn how to create printable tickets, assign tickets to employees, filter tickets by status (open, closed, etc.), add a Show All filter, and display the count of open tickets, the count of tickets that need to be invoiced, and the total dollar amount of billable hours to be invoiced.

Gold Members will get an extra BONUS! Extended Cut where we will learn how to do automatic billing. We will click one button and the system will create invoices for all of the tickets that are ready to be billed. We will use VBA and some sweet recordset programming to accomplish this task.

Silver Members and up get access to view Extended Cut videos, when available. Gold Members can download the database template from class plus get access to the Code Vault. If you signed up on YouTube you have to contact me so I can set up your account here on my web site. If you're not a member, Join Today!


If you wish to purchase a copy of this database as a template, without committing to becoming a monthly member, you can do so here: Help Desk Template


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Please feel free to post your questions or comments below or submit them via the TechHelp page.


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Billable Hours Currency Upload Images   Link  
David Semon 
10 days ago
Should Billable Hours be currency????
Richard Rost
10 days ago
Are they dollars or hours?
Scott Axton
9 days ago
Richard - David is correct but just didn't give enough information.

Extended Cut - Silver at 54:49 you added Hours To Be Billed to the CustomerListF
The DLookup for   SumOfBillableHours   but then formatted it as Currency.  
The Format should be blank or 0.00

At that point you haven't calculated the value of the billable hours - there isn't any rate involved.
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Helper Data Upload Images   Link  
James Hopkins 
12 days ago
I really enjoy the Tech Help Videos. They have came in handy in the process of building my Database. This one was the best to input all the calls and emails from Customers or Leads. But I was wondering if I am using a "HelperT" to store the Status and Priority. What is the best to do this with the "TicketListF"?
Richard Rost
11 days ago
Same way. Just store that HelperID in the table. Limit your combo boxes accordingly.
Add a Reply
Wow! Upload Images   Link  
Juan C Rivera 
12 days ago
I likes.... mostly the RS loops with RS init you made this clear n looks so easy.  Cant wait to try doing something different with this Lego piece.
Richard Rost
12 days ago
Glad you liked it. :)
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Keywords: TechHelp Access job ticket, service ticket, helpdesk, help desk app, trouble ticket, ticketing, support ticket, ticket tracking, access ticketing, how to create a ticketing system in access, microsoft help desk  PermaLink