Microsoft Access Help Desk Trouble Ticket Template
This template is the full database created in my Help Desk TechHelp videos, including the two Member-Only Extended Cuts. When you purchase the template, you get a full downloadable version of the database, plus you can watch the two Extended Cut videos to see how this database was built.
Video 1 is a free TechHelp video. In this video, I'm going to show you how to build a trouble ticket system for a help desk using Microsoft Access.
Video 2 is the Silver Members Only Extended Cut TechHelp Video. We will learn how to create printable tickets, assign tickets to employees, filter tickets by status (open, closed, etc.), add a Show All filter, and display the count of open tickets, the count of tickets that need to be invoiced, and the total dollar amount of billable hours to be invoiced.
Video 3 is the Gold Members BONUS! Extended Cut where we will learn how to do automatic billing. We will click one button and the system will create invoices for all of the tickets that are ready to be billed. We will use VBA and some sweet recordset programming to accomplish this task.
If you'd like to download a sample copy of the database template, you can do so here. This is a non-editable version of the template which will let you see it work in action. The sample database requires 64-bit Access 2013 or higher. If you're still using 32-bit Office, read this.
Full Developer Database
Once you have purchased the full developer database template, come back to this page and click on the Download button below. This will give you access to the ZIP file containing the Template ACCDB file. The full version will run on 32-bit or 64-bit Access 2013 or higher (possibly 2007, but I haven't tested it).
For internal use only. This template does NOT come with a royalty-free license. You may only customize the database for your business needs and for use within your organization ONLY. You may not resell or distribute any form of this database to others without express written permission. Contact me for additional information on obtaining a license to distribute if you plan on including this template in a database you are reselling. Additional licenses are required if you plan on using this database with more than ten (10) employees within your organization.
Customize For Your Needs
If you would like to discuss customizing this database for your needs, and integrating it into your current setup, please see my consulting page for details. While I no longer accept custom jobs that are specific to a single user, I may include your features in a future version of this template if they have mass appeal. If you are looking for custom enhancements made to this template just for you, visit my Access Developer Network.
Please note that technical support is NOT guaranteed for any of my courses, seminars, or templates. If you require help with modifying this template, you may post a question in the Forums, however an answer to your question is not guaranteed. If this template comes with an accompanying Seminar, then you should purchase that Seminar to see how the database was constructed. If not, then you should have taken the suggested courses. Most of my templates are designed on a Developer level and you should have a thorough understanding of SQL and VBA before attempting to modify them.
Got sales or customer service questions about this template? Feel free to contact me. If you have technical "how do I" questions about this template, you discover a bug, or want to suggest a new feature, then please post your comments below.
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