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Asking Questions

Got a Question? Here's How to Get Answers

Hi there. My name is Richard Rost, and I'm the guy behind Computer Learning Zone. I love to help people with my educational videos. I do get a lot of emails from people asking for help. While I would love to help everyone, there just aren't enough hours in the day. So, if you've got a question you'd like to ask, here are some ways to help you get an answer. Sending your question to the right place will help you get an answer faster. 

Email & YouTube

I know in a lot of my YouTube videos, especially the older ones, I tell people to email me their questions, or post them in the comments below the video. I do take the time to read them all, but personally answering every question is way too time consuming. It was fine when I got a few questions per day. Now I sometimes get dozens of questions per day. It's impossible for me to answer them all, personally. I try to pick the questions that I see on a regular basis and make videos out of them so I can help the most people in the least amount of time. Here's how to get your questions answered:


If you are a paid student of mine (meaning you've purchased some of my courses or a membership) then the best way to get your question answered is to post it in the appropriate Forum on the website. You may also post your question at the bottom of this page. I get a ton of email, so posting in the Forum is your best bet to get a fast response. I have a wonderful group of Moderators who help me by answering questions.

If your question involves personal information that you don't want public, you can also use the Customer Service page, or click here to Contact Me.

Non Students

If you are not a paid student, I will still try my best to help you. If you have a technical question such as how to do something in Access, or what courses you need to accomplish your goals, then I strongly suggest you post your question in the Visitor Forum. Again, chances are my Moderators will be able to answer your question faster than I will.

I do not offer one-on-one consultation or technical support, however feel free to send me your question. If I have a video that answers it, I will send you a link to it. If not, and your question is a good one, I may even make a TechHelp or Fast Tips video about it, if it's something would make a good lesson and has mass appeal.

I do not troubleshoot databases. I do not answer questions that are unique and specific to your database. The best I can do is point you to a video that may answer your question. If you are looking to hire a consultant to help you one-on-one please see my Access Developer Network.

If your question involves personal information that you don't want public, click here to Contact Me directly. Again, I do not provide personalized technical support. Any technical questions must be posted in the appropriate Forum.


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