Videos Not Playing
I'm having problems with videos not playing. Can you help?
Usually if there's a problem with the site I get a thousand emails at once, and if that's the case, I will post a notice on the website and you'll see a big yellow band across the top saying something like "we're experiencing a problem right now, please try back later." But usually, it's an issue on your end.
Try Other Videos
First, check if any of the other videos on my site play? Try some TechHelp videos...
Try Other Websites
Are you able to play videos on YouTube or any other site? My site uses almost identical technology. If YouTube works but my videos won't play it's likely a browser or VPN firewall issue.
Clear Browser Cache
If most videos do play and just one specific video does not, you may need to just clear your browser cache.
If you're using a computer at work, some employers block videos or video servers. They don't want their people wasting time on YouTube. If that's the case, try when you get home, or try watching on your cell phone (not on the company network).
More Troubleshooting Steps
I've got over 50,000 students from all over the world, and at any given time of the day there are 50 to 100 people on my site playing videos. 99.9% of the time when someone has a problem, it's on their end. If there's a problem with one or more of my videos, I get a dozen emails from my students immediately to let me know about it.
So, here are some additional troubleshooting tips for your system:
Provide More Details
If you've tried all of those things and the videos still won't play, please give me more information:
I'll do the best I can to help get you up and running, but like I said above, chances are there's something on your system or your network causing the problem.
If you can see my website, but none of the videos are playing, and none of the ZIP file downloads are working, then your firewall may be blocking my download server, which is on a completely different domain. If you're at work, check with IT.
Feel free to post any questions you may have below.
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