Restart, Compact, Reboot, TechHelp
By Richard Rost
8 years ago
I received an email from one of my Insider Circle members this morning, Nicole. She needed help with her database. She said that it wasn't behaving properly, and asked if I could look at it.
Before I had a chance to even open her attachment, however, she emailed me back saying that she restarted the database, and all was fine. That's actually quite typical for Access problems. Occasionally if Access runs low on memory, the database may run funny. Things that have worked fine a thousand times all of the sudden don't work. This will often happen when the database has been running for a long time, or something you didn't code properly misbehaves... especially with VBA loops.
So, before calling for Tech Support, try these few things first:
Step 1. Restart the Database. This is always the easiest fix. Shut that bad boy down and restart it again. This will fix 90% of those "but it worked fine yesterday" problems.
Step 2. Compact & Repair. If restarting doesn't work and something is still acting funny, or you're getting an error message you just can't explain or track down, try Compacting and Repairing your database. Again, this will fix a whole bunch of odd problems.
Step 3. Reboot the Computer. It may not be Access that's misbehaving. It could be Windows. Your system might be running low on overall RAM and Access is doing its best, but just can't operate properly. Give your system a complete restart and, again, that will take care of a vast majority of problems.
Step 4. Contact TechHelp. OK, you've tried all of this and you're still getting a weird error message or some kind of strange behavior that you can't explain? Now don't feel bad to call TechHelp. I'll be honest, though... there is a real feeling of pride and accomplishment you get from solving these kinds of problems on your own. Spend 15 minutes and see if you can figure out what the problem is yourself. Don't pull your hair out, however. If you need to spend much more time than that, you may be better off asking for help. Your time is valuable, of course, and it may be something that one of my Techs or I are already familiar with.