Video is Out of Sync with Audio - Customer Service Forum


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Video is Out of Sync with Audio

Russell Winkel

9 months ago

I have a windows 10 operating system on my PowerSpec home computer; and windows 11 operating system on my Dell computer at work. I am using the Richards NZlearning software not YouTube. I have similar intermittent problems on both computers. The audio works properly but the video starts flashing and blinking and only periodically catches up with the audio. If I stop and restart the video when it starts to flash that will occasionally resync audio and video, but not always. This problem has occurred on many Access beginner and access expert videos. It has occurred more frequently in the Excel beginner videos. The more detailed the teaching is the more difficult it id to absorb the lessons. Do you have enough information to to help me solve this problem? Has this happened before? Is it a simple fix?

	Kevin Robertson @Reply 9 months ago
Exact video(s) this is happening in? Timestamp when this occurs?

Richard Rost @Reply

9 months ago

What is the NZLearning software that you refer to? I don't have any learning software available. In fact, I had my own video player back in like 2004-2008 but I got rid of it after a couple of years because it was just too much of a pain supporting software.

Now, everything plays online either on my website streaming or on YouTube. You can download the videos either directly from your browser or with the zip file. It's going to use whatever video player that you're using that you have installed on your system. So either Windows Media Player or I recommend VLC Player. If you're having problems, try using that.

See also: Videos Not Playing

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