Hi Ron. You have been with me for a long time, and I really appreciate your business and I value your opinion. I'm going to do my best to make you happy. Allow me to address your concerns.

Advertising: the ads WILL NOT show up on PAID videos. Only the videos that are free to the public will display ads, like Access Beginner 1. The rest of my regular courses and seminars will not show ads. I MAY put ads on the Intro/Welcome video since those are usually public, but the rest of the lessons will not have them. I get to control which videos have ads and which do not.

Full Screen: Yes, full screen viewing is available for the embedded YouTube player. Again, check out Access Beginner 1. You'll see a box in the bottom right corner of the player. Click that and it will go to full screen. This option wasn't enabled in some of my older videos that I posted this way (including the TechHelp videos) because I just realized it was off. There's a setting you have to enable in the iFrame to get it to work. I'll be going back and fixing this in my older videos.

Downloading: As I mentioned above, it's a lot of extra work and storage space for me to ZIP the videos up and make them available for offline viewing. I'm spending a lot of money on storage and bandwidth costs to have the videos and ZIP files on my own server. But more importantly than that, it's SO much easier for me to just upload the videos to YouTube. It saves me a LOT of time. I upload it, type in a description, get a private link for my site, and I'm done. And they host the videos for free. They're more reliable and have more features than my player did. It's win/win.

If you have an Android phone or tablet, (and I'm pretty sure iPhone supports it too) then you can download videos for offline viewing using the YouTube app. It works great. I use it all the time when I go on plane trips.

As far as downloading to a PC goes, there are a lot of 3rd party YouTube downloaders. I have not tried any of them, but if this is important to you, I'll try a few out myself and see if there is one that I recommend. (If anyone else has experience with this, let me know.) There is also a YouTube download extension for Chrome. Again, I haven't tested it.

Downloading the Extended Cut TechHelp Videos was NEVER going to be an option. I made my full courses available for download because I've been doing it for the past 16 years that I've had this web site. Back then downloading ZIP files made sense. Compression was important to ensure fast download times. Today that's not really as much of an issue. But the TechHelp videos are meant to be quick and easy for me to record and upload to YouTube. I've never had plans to make them available for download offline.

I've been offering course downloads as a courtesy even though few people download them anymore. I can see from the web logs that only a couple of you actually download the videos. Most people watch them online, and that's the experience I'm going to try to improve in the future. The extra storage space is one thing, but the extra time it takes for me to create the ZIP file, upload it (separate from the video), link it to my web site, etc. It's a lot of extra work for me.

Ron, is there a particular reason that you prefer downloading the videos to your PC? Do you not have fast enough Internet speed to watch them online? I'm just trying to understand your reasoning.

Now, as far as your Learning Connection membership goes, YES, you are still a member (thank you). There was a bug in my system: as soon as someone had taken all of the available classes, they were removed from the membership because there was nothing further to offer. I didn't program the system to take into consideration that I'm still making NEW lessons. So I fixed that bug. Your My Courses page indicates this. I'm currently revising the My Account page and that should too when I'm finished.

As far as your discount goes, you HAVE to use the Member discount link that was emailed to you when you joined. I'll send it to you again. Again, it's on my TO DO list, but I have to make the web site automatically recognize when members place an order. It hasn't been a priority because members get their next class automatically sent to them with the discount, but if you want to purchase something different like a seminar and get your discount, you have to use the discount link.

OK, I hope this helps alleviate your fears and address your concerns. Let's discuss in more detail what your needs are and I'm sure we can figure something out.

P.S. I put a credit on your account for the order you placed where you didn't get a discount. Cheers!

Richard,
I really appreciate your rapid response with addressing my concerns about your YouTube videos & the time you spent answering all of my concerns in such great detail. I will try all of your recommendations and let you know how it works out for me. The reason I prefer downloading the video's instead of viewing online is because I was downloading the video's on my laptop and viewing them while traveling on the interstate for two hours in one direction and then two hours for the return trip. I was doing this about three to four times a week. While traveling on the interstate I would loose internet connection. I didn't try using my phone because of the  small screen. I don't have an Android pad, only an iPad. I'll try the YouTube app you are recommending. I will also try the YouTube download extension for Chrome to use on my windows laptop. I been thinking about retiring my 15 year old iPad and getting an Android tablet since it would be more compatible with Access programs. Do you

Richard,
Your response window has a character limitation so I could not finish.

Do you have a recommendation for an Android Tablet?

I want to thank you very mush for the member discount rate and the credit on my account, It is greatly appreciated. Keep up the excellent work on making the video's. You have a way of explaining things very well and in a way that it is fun to learn.
Sincerely,
Ronald Anderson Jr.

Thanks for your understanding, Ron. I have a Samsung Galaxy A tablet and I love it. I pay a few extra dollars a month on my Verizon plan and I have 4G cellular access on it, so I don't need to be in a WiFi area to use it. Before then I would HotSpot my phone, but that's a pain. Thanks for the compliments, and the continued support.