Here are some answers to Frequently Asked Questions about memberships. You will also find additional information on the general website FAQs page, and the individual pages for Learning Connection, MYOLP, and TechHelp memberships.

Q: Which membership is right for me?

A: Choosing the right membership depends on your goals and experience level. For beginners, the Learning Connection membership is highly recommended. It provides a structured, sequential learning path that ensures you build a strong foundation before moving on to more advanced topics. Advanced users who want to focus on specific areas may find the MYOLP membership more suited to their needs, as it allows unrestricted access to all available content.


Q: Can I have more than one membership type?

A: Yes, you can have more than one membership type. For example, you can combine a Learning Connection or MYOLP membership with a TechHelp membership to get both courses and extended cut videos. However, having both Learning Connection and MYOLP is not necessary, as one provides all the courses, while the other delivers courses weekly.


Q: Can I cancel my membership anytime?

A: Yes, Learning Connection and TechHelp memberships can be canceled at any time, with a minimum of one month required. MYOLP requires a one-year minimum commitment, after which you can switch to a monthly plan.


Q: How do I cancel my membership?

A: You can cancel your membership using the self-cancel tool on the My Account page of the website. Please remember to cancel before your membership renews, as refunds are not provided.


Q: Can I watch extended cut videos on YouTube?

A: If you signed up for a membership on YouTube, you can watch extended cuts on both YouTube and the website. If you signed up directly through the website, extended cuts are only accessible on the website. See the YouTube v. Me page for more info.


Q: How do I find the extended cut videos?

A: On the website, extended cut videos are located in the members section on the same page as the regular video. On YouTube, they are listed under the video description, marked as "Members Only Extended Cut Video."


Q: How do I get my free monthly class?

A: TechHelp members can redeem their free monthly class by logging in to the My Account page and selecting the link to redeem it. Remember, you must claim your class within the calendar month.


Q: How do I get my member discount on other lessons, seminars, and templates?

A: You'll find a discount link on your My Account page. Click on that link to get your discount in the shopping cart. If you don't see the discount applied, do not submit your order, and contact customer service for a credit if needed.


Q: I'm a Gold member, but I'm unable to download files from your Access templates section. Why?

A: Gold membership only includes downloads from the TechHelp video series. Other templates and resources are available for purchase but are not included in the membership.


Q: Does my membership include technical support?

A: No, memberships do not include guaranteed technical support. However, our forums are active with helpful moderators and members. For additional support, you can refer to the Access Developer Network page.


Q: If I cancel my membership, do I lose my courses?

A: If you cancel your membership, you will lose access to any free perks, such as monthly classes provided through TechHelp. However, any courses you've paid for through the Learning Connection will remain accessible.


Q: Can I pause my membership if I'm falling behind?

A: Yes, you can pause your Learning Connection membership for up to 30 days. For other memberships, pausing is generally not allowed unless under special circumstances like hospitalization or loss of income.


Q: Can I get more than one class per week with the Learning Connection membership?

A: Yes, Learning Connection members can request their next class at any time by using the "Send my next class now" link on the My Account page.


Q: Can I upgrade or downgrade my membership?

A: Yes, you can upgrade or downgrade your membership. Downgrading is typically allowed once a year to prevent misuse. For example, if you downgrade to Silver during a busy season, you can upgrade back to Platinum later.


Q: Can I share my membership with others?

A: Memberships are sold on a per-user basis and cannot be shared with others outside your immediate family living in the same household. Businesses must purchase separate memberships for each user.