CHECK YOUR CD FOR DAMAGE, FIRST!

When you receive your CD in the mail, first check it over for any physical damage. if your CD appears broken or scratched in any way, DO NOT put it in your drive. Immediately package it back up and write "return to sender" on it. Just send it back to us and we'll get you another one right out. You can contact customer service if you need one sent out faster. Remember, while you're waiting for your replacement CD, you can always watch your lessons in our Online Theater.

When you first place your CD in the drive, our courses will NOT start up automatically. There is no software on the disc. What you have is a collection of our video courses compressed in ZIP file format. In order to watch each of the courses you purchased, you need to UNZIP them to your computer. These instructions will explain how to do that.

Before we begin, make sure you have your course installation passwords. These should have been emailed to you when you completed your order on our web site. The email should look something like this:

If you did not get your passwords via email, then click here for instructions on how to find your passwords. Follow steps 1 to 5 to log on to your account and obtain your passwords. You do NOT need to download any files, however, because the same files are on the CD we mailed you.

Once you have your passwords, open your Computer icon (or My Computer, or Windows Explorer, or File Explorer, depending on which version of Windows you have)

Double-click on the icon for your CD/DVD drive.

You should see a list of files, something like this:

Double-click on the folders to navigate to the course you wish to install. For example, I want Access 2010 Beginner Level 1, which is under the Access folder. Now, click-and-drag that file to your Desktop. (Note, you may or may not see the .ZIP file extension. That's OK).

Next, find the ZIP file on your desktop and RIGHT-click on it and select Extract All... from the menu that appears.

Windows will extract the files from the ZIP file into a folder on your desktop with the same name as the ZIP file. This is fine. Click the Extract button.

You will now be asked for that password that we discussed earlier. Type it now, or if you copied it to your clipboard, just click on the Password box and press CTRL-V on your keyboard to paste it in. Your window should now look like mine does below. Click OK.

You will now find a folder on your desktop containing all of the videos for this course. Just double-click on one to open it up. You will want to watch them in numerical order, starting with lesson ZERO (0), if one exists.

That's it. See, that wasn't so hard now, was it? Now, If you want to save space, you can delete the ZIP file you downloaded and just keep the videos in a folder. You can always come back and download them again if you need to.