How to Clear Your Web Browser Cache Images & Files

If you're having problems with any of my videos playing, one of the steps you can take to troubleshoot is to clear your browser cache. Sometimes, when your browser is downloading a video from my server, it may not download 100% correctly. File transfer mishaps happen. In this case, the video may not play right. It may be garbled. It might skip. The audio might be off. It might stop randomly.

Unfortunately, if you just try to reload the web page, the browser still has the corrupted video file in it's cache. When you go to play the video again, the browser says to itself, "oh, I have this big video file already in my cache. I don't need to download it again. I'll just play it from here." And the same problem occurs. 

So, to clear your cache, just press CTRL-SHIFT-DELETE in most modern browsers (Chrome, Edge, Internet Explorer, FireFox, and even Opera). You'll then see an option to delete "temporary files," or "delete browser data," or "clear images and cache." What you're really looking for is to clear the cache files, but deleting all of that won't hurt you.

If you delete your browser cookies (which you shouldn't have to do) you may have to log back into any and all web sites you visit, but that's not a big deal if you have your passwords stored in your browser, which I do recommend. Also, you shouldn't need to delete your browser history (well... most of you at least).

Once you've cleared your cache, I recommend restarting your PC. Don't just do a shutdown. Actually go Start > Power > Restart PC. This forces Windows to close completely and boot back up from scratch. If you just do a shutdown or sleep, then Windows may save its memory to disk and reload any problems you had in your last session.

Still got problems after that? Post in the Customer Service Forum, or Contact Me.