In education, business, tech, or science, the moment you hear the phrase "Because I said so" or "That's just the way it is," you know something has gone wrong. These aren't explanations. They're escape hatches. They shut down curiosity and create an environment where asking questions becomes a threat instead of a path to understanding.
In the business world, we sometimes inherit policies or procedures that no one can explain. "Why do we do it this way?" "Because that's how we've always done it." It's the organizational version of scripture. The rule exists, and its origin is lost to time, but questioning it is taboo. And when someone does try to ask, the response is often frustration, suspicion, or silence.
In classrooms, the same thing happens. Students ask why something works the way it does, and instead of a real answer, they get an appeal to the textbook, the test, or the teacher's authority. It's not always the teacher's fault, either. Sometimes they genuinely don't know, or they're pressured to stick to the curriculum. But the message is the same: Stop asking. Obey. Memorize. Don't think. (1)
This kind of environment doesn't produce thinkers. It produces followers. It teaches people to value certainty over curiosity, repetition over discovery.
I was once brought in as a consultant to help clean up an Access database that had grown into a bit of a monster. As I was reviewing the code with their in-house IT guy, I asked him, "Why are you doing it this way?" He shrugged and said, "I don't know. The guy before me wrote it this way, and it's always worked, so I've just always done it that way." No one had questioned it, let alone tried to improve it. That was just the way things were done. But once I rewrote the routine properly, it ran faster, cleaner, and was actually maintainable. Funny how much better things work when you're allowed to question the way they've always been.
I once walked into a company that had been using the same old Access form for over a decade. It was clunky, it was ugly, and it didn't even collect half the data they actually needed. When I asked why it hadn't been updated, the answer was, "That's the form we've always used." It turned out no one liked it, no one found it useful, and no one had ever thought to change it. It was tradition by default. And tradition, without reflection, is just inertia dressed up as wisdom. That's how Bob built it, and Bob was a legend. (2)
And of course, this mindset shows up in many philosophies and worldviews. Some belief systems are built on the idea that authority itself is the foundation of truth. If a sacred text or respected figure says something is so, then it must be so - not necessarily because it's been tested or confirmed, but because the source is considered unquestionable. In those environments, asking "why" can be seen not as a search for understanding, but as a lack of trust. Sometimes, the question itself is treated as the problem.
But science doesn't work that way. Science says, "Ask." Science says, "Challenge." It says, "Prove it again. And again. And again." Even when something is widely accepted, it's always subject to review, replication, and revision. Science doesn't fear questions. It feeds on them.
In the Star Trek: The Next Generation episode Symbiosis, the Enterprise crew encounters two civilizations locked in a toxic dependency. The Ornarans believe they're suffering from a plague, and the Brekkians provide the only known cure - a drug called felicium. But the "plague" was cured generations ago. What the Ornarans are really experiencing is drug withdrawal, and the Brekkians are exploiting that addiction for profit. The tragedy is that no one questions it. The system has existed for so long that both societies just accept it as normal. It's a perfect example of what happens when people stop asking "why" and start relying on tradition and authority to justify the status quo. Picard can't interfere directly, but he finds a way to force the Ornarans to confront the truth - because doing things a certain way just because "it's always been done that way" is rarely a path to progress. (5)
If you find yourself in a workplace, classroom, or any other situation where asking questions is treated as disloyalty or defiance, it's worth pausing to reflect. Environments that discourage inquiry aren't usually designed to pursue truth - they're often structured to preserve order, tradition, or authority. And while that might keep things running smoothly on the surface, it can come at the cost of growth, understanding, and genuine progress. (3)
The best leaders, the best teachers, and the best thinkers welcome questions. They know that an answer worth having is an answer that can stand up to scrutiny.
So the next time someone tells you, "Because I said so," maybe it's time to say, "That's not good enough." (4)
(1) I'll admit, I'm guilty of this myself sometimes. In a few of my videos, I'll say something like "just trust me and do it this way for now" with a promise that we'll dig into the why later. And there's a reason for that. When you're teaching beginners, they don't always have the foundation yet to understand the advanced reasons behind certain best practices. Take something simple, like not using spaces in your table or field names. That might sound like nitpicking to a new user. But once you get into VBA programming, you'll quickly learn what a hassle it becomes having to bracket everything. It's not about being pedantic, it's about setting yourself up for fewer headaches down the road. But if I tried to explain all the ins and outs of VBA quoting rules in an Intro to Tables video, I'd lose half the class. So yes, sometimes a teacher will say "we'll cover that later." But that doesn't mean you're wrong to ask. You should ask. Post a comment, raise your hand, get curious. Just understand that sometimes the answer has to wait until the foundation is built. That's not evasion. That's pacing. Education is about timing as much as content. And we'll get there together. But you'll never hear me say that it's wrong to ask the question. I love when people ask me questions - and I love when I don't know the answer to something because then I'll have to figure it out - which usually leads to another video! :)
(2) I kid you not, when I worked with this company off and on for a couple of years, I kept hearing about this almost-mythical figure named Bob. "It's like Bob built it." "That's how Bob did it." "If it was good enough for Bob, it's good enough for us." Bob had been their in-house IT guy for something like 30 years, and everyone loved him. He had a presence about him - acted like he knew everything about everything. And honestly, he probably did know quite a bit. I think he started out as a COBOL programmer back in the 50s or 60s. He ran their whole network and handled everything tech-related. But man, when I finally looked at the database he left behind... yikes. It was duct tape and prayers. Nothing was normalized, no relational structure, no error handling. I had to gently explain, "Look, I'm sure Bob was a great guy, and he kept things running for a long time, but this isn't good design." Bob had passed away a few years before I came in, and they hired a junior IT guy who was totally in over his head. Meanwhile, I felt like I was walking into a shrine. Everyone was still worshiping at the altar of Bob.
(3) The military is one of the few legitimate exceptions to all this. When you enlist, you're knowingly entering into a system where you agree to follow orders - immediately and without question. That structure is designed for discipline, coordination, and survival, especially in combat situations where hesitation can be deadly. But even there, blind obedience has limits. If you're given an order that is clearly unlawful or unethical - like firing on civilians - you not only have the right to disobey, you have a legal and moral obligation to do so. "Just following orders" isn't a valid excuse when it comes to violating human rights. So even in the most rigidly hierarchical environments, critical thinking and moral responsibility still matter.
(4) Unless it's me. Then obviously I'm right and you should just do it. Kidding... mostly.
(5) This episode also shows just how brilliantly Next Generation was written. Picard realizes the Brekkians know exactly what they're doing - they're fully aware they're exploiting the Ornarans' addiction. And while he can't directly tell the Ornarans the truth without violating the Prime Directive, he finds a loophole. He refuses to supply the Brekkians with the parts they need to fix their freighters, which means they can't continue the drug shipments. That too would be interference. So in a masterful move, Picard honors the letter of the Prime Directive while nudging events in a direction that forces both civilizations to confront the truth. It's subtle, principled, and brilliant writing all around. And yes, the footnotes are numbered out of order. I wrote this last, and I don't feel like renumbering. So bug off.
I think the corollary here is "change is hard." People do not like change. Overcoming that inertia in business, or any walk of life, is tough. "We've always done it that way" can also mean "I don't want the hassle of learning a new way, even if it saves me 10 minutes a day." Some companies bring this on themselves by constant change that brings little true progress. The hospital I worked at changed its name 5 times in 20 years (letterheads, signs, etc.).
I would caution regarding scripture. I'm fine with questioning but would be careful with throwing out all things we cannot prove like "Love thy neighbor." Some current "Christians" believe "neighbor" means "people like me." Of course, Jesus, when asked "Who is my neighbor?" answered with the parable about the Good Samaritan. Other ancient texts hold truths that I believe are forever goals we should strive for: honesty, love, fairness/kindness, etc. I agree that all those texts should be guidebooks not rulebooks. If we stoned to death everyone who broke one of the 10 commandments, there'd be no-one left!
Michael thanks for the thoughtful response. I completely agree that change is hard, and that inertia - especially in institutional settings - can be one of the biggest obstacles to progress. And you're absolutely right: sometimes constant change without clear benefit can wear people down, making them even more resistant to future improvements that do matter.
As for the commentary on scripture, I appreciate the spirit of what you're saying. My intention isn't to attack religious values, especially when many of those values - like love, fairness, kindness - are universal and genuinely worth striving for. I just always come back to the principle that everything should be open to questioning, even the things we hold sacred. Not to tear them down, but to understand them more deeply.
When people rely on ancient texts to guide moral or ethical decisions, I think it's important to consider context. Who wrote it? Why? What cultural norms shaped those words? What's been lost (or added) in translation over centuries of copying, interpreting, and yes, even voting by committee?
That said, something like "love thy neighbor" doesn't have to be religious at all. From an evolutionary standpoint, cooperation, empathy, and mutual aid are traits that helped human societies thrive. These aren't just theological ideals - they're deeply human ones. Whether they come from a book or from biology, I think the real goal is to understand why those values matter and how we can best live by them today.
And I completely agree with your take on laws and ethics. Life is messy, and wisdom comes from being able to weigh context. That's why we don't hand out absolute punishments without hearing the story behind the action. Even our justice system (at least ideally) is built on the idea that morality often exists in shades of gray, not black and white.
Anyway, thanks again for your reply. These are exactly the kinds of conversations that help move us forward - respectful, nuanced, and grounded in mutual curiosity.
Lisa Snider
@Reply 25 days ago
In my last position, I was hired to replace someone who had little knowledge of Excel, and apparently wasn't interested in learning. When I read her copious notes on how to perform the daily bank reporting, I was surprised that in nearly every section, she added, "it has to be done this way in order to guarantee financing is available each morning." This procedure included printing out over 100 pages of documents related to sales, A/P, A/R, payroll, and other miscellaneous items. And then, FAXING all pages to the bank with a report hand written and totaled to represent the company's current cash flow position. During the week she "trained" me, I was asking myself WHY, in the year 2001, was she making it so difficult to do something that could be done much quicker, and far more reliable, with MS Excel. And it took her nearly three quarters of the day to do it. When she left, the first thing I did was speak with my boss. I asked him if he was open to the changes I had in mind. His reply? "We've just always done it this way," But luckily, the next words were... "but if you think you can make it better, go for it." That's when I knew he was going to be an excellent boss. And he was, for thirteen years, until he retired. By the time I was done, reporting was reduced to under two hours a day, and he had to find other things for me to do.
And that's exactly why she wanted to do it that way, because that was basically her day. She was getting paid to do something easy that she knew how to do, which was far less painful than learning something new, learning how to do it in Excel, and then getting assigned other work that she didn't want to do.
When I was in my early 20s, I took a temp job writing software for this one company. Every Monday morning, we'd have a little meeting and they would tell me what they expected to be done by the end of the week. I was in a little room by myself, working from 9 to 5 every day, Monday through Friday. Most of the time, I would finish what they needed done by noon on Monday and literally just play Solitaire and Minesweeper the rest of the week. This was before the internet, so I couldn't goof around online, and I didn't have a cell phone to play on.
That's poor management for both the company you worked for and the company I worked for.
I will definitely say that things are completely different when you work for yourself. There aren't enough hours in the day to get things done. As opposed to when you work for someone else and you hate the job and you can't wait for that clock to strike 5pm.
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