Loretta, check the format of the email itself. If the name is bad, perhaps something like "joe@hotmail." and nothing else, that could cause it to sit there. ALSO, you might have to open up the email again and click on the SEND button inside the email window. Outlook sometimes gets stuck on an email if it's sitting in your outbox, and then you OPEN it, and then CLOSE it again without clicking SEND. It treats it as a DRAFT copy somehow.