A: If you received your CD in the mail and it is physically damaged, just mail it back to us, and we'll gladly and promptly ship you out a replacement disc. You don't even need to put any postage on it. Just seal it up and write RETURN TO SENDER on the envelope, and it should find it's way back to us. Or you can mail it to:

599CD RETURNS
Computer Learning Zone LLC
6900 Daniels Pkwy Suite 29-122
Fort Myers FL 33912

In addition, if you would like for us to email you a download code while you're waiting for your replacement disc, we'll be happy to do so. This will at least let you download your lessons from our web server so you can get started learning while you're waiting for your replacement disc.

If the disc doesn't look physically damaged, but is not working in your computer, please be sure to check that you meet our minimum system requirements. If we get your CD back from you and it works fine in our computers, we will send you out a replacement disc, but we will charge you for shipping and handling again.

We strongly recommend you run down our Problem Troubleshooter checklist before requesting a replacement CD.

Some things to check include:

• Make sure there are no fingerprints on the CD. If so, gently rub them out with a cloth napkin. Do not use water on our CDs as the printed side has a paper label or ink that will run off.
• Make sure your system meets the minimum system requirements (see above).
• Check to make sure that other CDs work fine in your CD-ROM drive. If not, it could indicate a problem with your PC.
• If you have another computer available, try our CD in that computer first. If it works there, it could indicate a problem with your PC.

We recommend you contact us first, before trying to return your CD (unless it's visibly damaged). We can also try to troubleshoot your problems with you.

Be sure to include a note with YOUR name, email address, and account number (Order ID is fine). Be sure to tell us what is wrong, what you tried, and what kind of system you have.