Some members are confused between the differences in memberships between YouTube and here on my site and where they can watch the Extended Cut videos. Here's how it works. In a nutshell:

• If you signed up on my web site then you MUST watch on my web site. You CAN'T watch them on YouTube.
• If you signed up on YouTube then you can watch the Extended Cut videos on YouTube. Please register on my YouTube Find User page to let me know you exist. That way you can access all of the videos (and other perks) here as well.

I originally decided to set up paid memberships on YouTube and offer the "Extended Cut" TechHelp videos and some other perks there. I thought it would be a nice way to make a few extra bucks from people who visit my YouTube channel. Well, fortunately for me, it became very popular. I've got lots of subscribers now, and I'm adding more every week. Thank you.

However, I started receiving emails from people saying that they wanted to join, but they live in a country in which YouTube doesn't allow paid subscribers. Also, some people who are customers of mine already don't want to set up a separate paid subscription on another site just to watch my videos. I have zero control over YouTube memberships. I can't even give my mom a free account there.

So I decided to set up the same kinds of memberships here on my site. You can subscribe through YouTube like you did before OR you can subscribe on my site and pay me directly. It's the same membership. Silver members and up get access to the Extended Cut videos. Gold members and up get the template downloads and Code Vault. Platinum members get a bunch of other cool stuff and top priority in the question queue. You can find all the info here. 

The difference is if you sign up on MY web site, you MUST watch the videos on MY web site. The member videos will not play if you go to YouTube. You don't have a paid member account there, and I have no way of setting one up for you. It's two totally separate systems and I have no control over YouTube memberships. All of the videos have been uploaded here though. If watching my videos in the mobile YouTube app, or on your Smart TV is important to you, then keep your paid YouTube membership.

If you signed up on YouTube, and you also want an account here on my website, then you have to register on my YouTube Find User page to let me know you exist! YouTube doesn't give me any information about you except your username (which might be meaningless like RikerLadiesMan1701), your channel URL, and membership level. They don't give me your real name or email address, so I have no way to contact you. So in order for you to watch the Extended Cut videos here or for Gold members to download files and use the Code Vault, you have to give me your info: YouTube username, real name, email address. Then I can set you up an account on my site.

Everyone got it?

I'm very happy with YouTube and I plan to leave the memberships active over there for the future. Lots of people who already have established YouTube accounts can join my channel as a member there with just a few clicks. Nice and easy. I've also got it available here for people who are already my customers and don't want to set up multiple accounts. I aim to please everyone.

One major benefit of signing up here is that I can offer Annual Memberships at a 20% discount. YouTube is only month-to-month. So if you're interested in switching, just let me know.

Also, some people have asked if I have plans to move all of my regular paid courses and seminars over to YouTube. I do not. In order to have videos behind a paywall on YouTube, you have to pay them a 30% commission. So... no thank you. But I will be keeping the TechHelp (Silver, Gold, Platinum) memberships there indefinitely.

Regular Courses Not Included

Your Silver, Gold, or Platinum membership does not entitle you to all of my regular courses, seminars, or templates. You do get one free class each month, in order, depending on your membership level. See the Perks page and the Free Courses for Members page for details.

For Beginners...

If you are new to Access (or any other program) the TechHelp videos are not the best way to learn for beginners. TechHelp is basically a Q&A series. I answer whatever questions come in from my students in whatever random order I happen to choose. It's not a format that is condusive to learning if you're new to Access. If you are somewhat experienced with Access and want to learn new tips and tricks, then this is a great "almost-daily" video blog to teach you some new stuff. If you're a Beginner, you should stick to my Beginner lessons, then move up to the Expert lessons and perhaps then start watching the TechHelp videos. I recommend my Learning Connection membership for new users to Access.

Technical Support Not Provided

Signing up for a Membership of any kind gives you access to specific perks as listed. If you have questions about the material covered in a specific course, feel free to post them in the Student Forum for that course. If you have other non-related questions you would like to submit to be considered for a TechHelp video, you will be given priority consideration over non-members, however an answer is not in any way guaranteed. Even in the event your question is accepted, the waiting list is generally several weeks long. I will answer your question if I think it makes for a good video. Otherwise, I will do my best to point you to another video (free or paid) that may answer your question.

Membership does NOT include free technical support for your database problems. I do my best to answer questions for my students as I have time, however it is never guaranteed. I no longer provide technical support or one-on-one consulting. If you are looking for someone to help you with your database, whether it needs troubleshooting or you want someone to add something to it for you, check out my Access Developer Network. I've got a group of very knowledgeable Developers who are available to help you.

TechHelp is for generic questions that I can make videos to answer for lots of people to enjoy. "How do I...?" type questions. It's not to get support for your database issues. Sorry. There are only so many hours in the day, and I can't help everyone myself. While I love to get your questions, and I'll answer them if I have time, technical support is not guaranteed. You're better off posting in the Forums, and even then, a response is not guaranteed.