I'm sorry, but as my Expert Profile says on AllExperts, I really can't help you to troubleshoot problems with your PC. This kind of support involves much more than just a simple question and answer. There's usually A LOT of back-and-forth support that needs to happen to fix this kind of a problem.
I love volunteering my time to help people, but I get a lot of requests, and there are only so many hours in the day. I can't spend an hour with each person's question.
If you post your question in the FORUMS on my web site, perhaps one of my other users would be able to help you.
Finally, I do offer consulting services. You can submit your question via my TechHelp page and I'll do my best to get back to you with an answer as soon as I can. You can also check here for my Consulting Rates.