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Video Player & ZoneAlarm Problem?
By Richard Rost   Richard Rost on LinkedIn Email Richard Rost   17 years ago


Is anyone else having problems getting our Amicron Video Player working with firewall programs like ZoneAlarm? I know that the Windows Firewall in Vista doesn't give us a problem.

I received this email from a customer this morning...





I'm having problems running your new video player for use with access309 course.I have tried re-downloading from both servers but get the same problem.

Before I get to the details, I note that AmicronVideoPlayer.exe (708KB and dated 10/10/2007) installs in c:\Program Files\599CD rather than c:\ProgramFiles\599CD\ as the earlier one did. The movielist.ini file did install in 599CD\Access 309 as I expected, but that means that the movie player has to know where to find this (via a sub-directory).

We I restarted my computer after installing the movie player, it displayed a small window showing "599CD.com" and indicating v7.10101 as a version number and started a communication to the internet. Nothing was put in the system tray or the area at the bottom of the screen and eventually the program was flagged as "not responding" by the windows task manager. The program didn't get far enough to ask me to register (as suggested somewhere in your documentation) and my firewall is set to permit the program full internet access and didn't report refusing internet access to the player. Can you suggest what I'm doing wrong? Has anyone else reported any problem or am I one of the first to try to use this?

I am attaching the "install.log" files for both access308 version and access309 version of the video player. This may be useful since the logs are completely different (I have renamed the installation logs for this email).

I made sure that the file with the same name in access 308 folder worked correctly and then copied this version (716KB) into access 309 folder. When I tried running the copied (original version), it attempted to access the internet (Zone alarm my firewall requested permission to allow the access) and then went immediately to "not responding" state.

Brian.







My Reply...

Brian, you're the first person to report this kind of a problem, and I know several hundred people have downloaded and installed the new version of the Player already.

Yes, the newest version of the Player will install itself into the C:\ProgramFiles\599CD folder. This is so that a separate copy of the Player isn't required for EVERY tutorial as in the past.

The courses themselves go into subfolders under the 599CD folder. The Player identifies them when it loads and shows you them in the course list screen.

When the Player first starts up, it will try to connect to the Internet and reach our web site. This is so that you can see the additional supplemental material with each lesson - notes, student interaction, addendums, etc. If the Player realizes you haven't registered yet, it will ask for your information (name, address, email, etc.)

This might cause ZoneAlarm and other programs to flag the Player, but if you allow it full access to the internet, everything should work fine.

If our program is NOT able to connect to the Internet, it just simply won't show any of the supplemental information, but it still should continue running OK. I've tested this myself by putting it on a machine that wasn't online, and everything worked OK.

It could be that ZoneAlarm is somehow interfering with our program, and then causing it to not respond. Is there a way that you can Whitelist our software so ZoneAlarm doesn't bother with it at all? Honestly, I don't have a copy of ZoneAlarm here to test it with.

Comments for Video Player & ZoneAlarm Problem?
 
Age Subject From
16 yearsNo SubjectRichard Rost
16 yearsNo SubjectConnie
16 yearsNo SubjectRichard Rost
17 yearsNo SubjectConnie
17 yearsNo SubjectRichard Rost
17 yearsNo SubjectBrian Hicks

 

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Keywords: firewall zonealarm  PermaLink  Video Player & ZoneAlarm Problem?