I've downloaded the programs and when I try to open the mp4 files I get a prompt that the file is password protected.  When I enter the password for the lesson that I have on my course list it tells me that the password is wrong.  What do I do now?  Thanks Richard...Love the courses so far. I have been watching on the online theater but now am in a place with little internet so I downloaded the remainder of my programs.  (I am now at beginner Lesson 9).  Sure would like to watch offline.  Thanks for your guidance.  -bob

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Reply from Alex Hedley:

Could you try both options on the Walk Thru page.
The second doesn't need a code.