How long does it take for me to receive my order?

When you place an order through the web site's normal Order Form, your courses should be added to your account within 5 to 10 minutes. If not, please contact me. The reason why it's not instant is because I don't store credit card information on the web site. Your data is sent securely to my office database server, your account is updated, and then posted back to the web site. This usually takes under 3 minutes.

If you are ordering from one of my special promotional order pages, it may take a little longer because some of these are processed manually when I get into the office. I still have to automate them. If time is of concern to you, use the main Order Form. That's mostly automated.

Once your order is processed, you will receive an email with your username (email) and password, and you can log on to the site and begin watching your courses. Make sure you check your spam folder if you don't see an email from my server within five minutes of placing your order.

Note that for security purposes large orders may need to be manually approved. Also, if your card is declined on one or more attempts, future attempts may be held for manual approval as well.