Computer Learning Zone CLZ Access Excel Word Windows

With guns you can kill terrorists, with education you can kill terrorism.

-Malala Yousafzai
Home   Courses   Seminars   Templates   Help   TechHelp   Forums   Contact   Join   Order   Logon  
Forum Posts and Helping People
By Richard Rost   Richard Rost on Twitter Richard Rost on LinkedIn Email Richard Rost   8 years ago

As all of you who have been here for more than a few months know, I love helping people. I absolutely LOVE it. I wish I could spend ALL DAY just chatting with you online, answering questions in the Forums, and replying to your free TechHelp posts. I really do. It gives me great pleasure to assist other people.

Unfortunately, this is one of the reasons why I haven't released any new classes since NOVEMBER. I've been keeping track over the past week or so, and I'm spending about 4 to 6 hours every day just answering free tech support requests. Between the Forums, emails, and other items, I'm giving away too much of my time and it's killing production.

So... over the coming weeks and months, I'm going to be spending a little less time helping out with free tech support and a little more time recording videos. This means that I may not personally answer every post in the Forums, and I may not answer as many of the free TechHelp questions that get sent in. Fortunately, I've got Alex helping me with TechHelp, so if you really, REALLY need an answer with a problem, and make sure you select the PAID support option if you want a response any time soon. We say the minimum charge is $20, but in reality if Alex can answer your question in just a few minutes, it'll probably be more like $5. That happens quite often.

Sorry, but I'm REALLY behind schedule. Before the holidays, I had hoped to have dozens more classes and a few seminars released by now, but I'm just spending too much time answering free support questions. I try to keep my tutorials as inexpensive as possible... but that means I have to cut back on some of the individual support I've been giving people. If I can help 100 people with a video, I can justify charging $5.99 for it. If it's just me helping you, you see the problem with the math.

There just aren't enough hours in the day. I will continue to read through the Forums, and post answers to questions when I have time... but I may just be "approving" your post so that others can read it (and hopefully help with an answer). I can't keep spending several hours every day answering free help requests though... at least not until I'm caught up with my work.

Thanks for understanding.

Forum Posts and Helping People Upload Images   Link  
8 years ago
I haven't used 599 CD's for a while but just finished the GREAT Win 8 lesson.
Keep working on the lessons Richard and give Alex most of the tech help. Thanks!
Add a Reply
Forum Posts and Helping People Upload Images   Link  
8 years ago
Richard, you can only do so much and you do tons!  Your decision is very understandable. Forum questions at level of difficulty also sounds like it might help.  I so appreciate ALL you do. Bonnie
Add a Reply
Forum Posts and Helping People Upload Images   Link  
8 years ago
Would it be helpful to split the forum questions into level of difficulty (like your courses)?  I think that regular forum participants may be able to answer some of the less complicated problems for you.   Read More...
Add a Reply

Show Older Comments...
View in Table Format

Start a NEW Conversation
Only students may post right now. Click here for more information on how you can set up an account. If you are a student, please LOG ON first.

Access - index
Excel - index
Word - index
Windows - index
PowerPoint - index
Photoshop - index
Visual Basic - index
ASP - index
Account Login
Online Theater
Lost Password
Student Databases
Change Email
Latest News
New Releases
User Forums
Topic Glossary
Tips & Tricks
Search The Site
Code Vault
Collapse Menus
Customer Support
Web Site Tour
Consulting Services
Affiliate Program
Richard Rost
Free Lessons
Mailing List
Video Tutorials
Learning Connection
Idiot's Guide to Excel
Volume Discounts
Payment Info
Terms of Sale
Contact Info
Support Policy
Email Richard
Mailing Address
Phone Number
Fax Number
Course Survey
Blog RSS Feed    Twitter

YouTube Channel    LinkedIn