The function of education is to teach one to think intensively and to think critically. Intelligence plus character - that is the goal of true education.
I could understand back in the old days when people had to actually type. I get it: some people are atrocious typists and type like two words a minute. Nowadays, voice dictation is so easy, there's no excuse. Anything that can be handled on a phone call can be handled better in an email.
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Phone Calls.