0: USERS LIE.  Everything is suspect unless verified.

1: Turn it off and back on, especially if the user insists they have already done so.  We dont know why it works, but sometimes it does...

10: If it's worth having, it's worth having a backup (or two or three).

11: Never take apart anything you can't put together FROM MEMORY.

100: A problem doesnt officially exist until a ticket has been submitted.

101: Its not an Oh, shit moment until the most experienced person in the room says OH, SHIT.

110: Theres no such thing as "extra" screws...unless youre working on Dell computers or Lexmark printers.

111: A quiet ticket queue is not always a good sign.

1000: Nothing is, has been, or ever will be "user proof."  User resistant is questionable.

1001: You never, EVER want to know what the mysterious fluid is.

1010: Mrs. UPS and Mr. Screwdriver are not friends.

1011: If you can smell magic smoke, youre screwed.

1100: "Working all right" and "too screwed to log an error" look an awful lot alike.

1101: Loose wires will attempt to mate.  When wires mate, things get messy.

1110: The Principle of Least Privilege is not a suggestion.

1111: Respect your SysAdmins.  They're the ones who fix your fixes.