When I click the download link, it takes me to the Order Handbooks page even though my invoice does show it included in the purchase.

Tried refreshing, logging out and back in and trying from a different browser.

Right, I just refreshed your account. Try logging off and back on again. It's possible that your account was updated before the handbook was added to my system, in which case the code for it wouldn't have been in place at that point. It's a long story. If it happens again, try the Refresh My Account link. There's a link to that on the bottom of your My Account page, in the links section. It basically tells the website to update your record from the main customer database. It might have just gotten out of sync, but it is definitely on your account.

Richard, I have the same issue as Donald.  I click the Handbook PDF link; and it takes me to the Order Handbooks page.  I have now clicked onf the Refresh My Account link on the My Account page.  Will await the "account refresh" email.  Thanks.

Yeah, I think it might be just MYOLP members because I might have updated the website before I hit the refresh button in my database, so I might have done it out of sequence. That's my fault, so it should be updating everybody now. Might take a few minutes to sync everybody up, though

I am still unable to download the Access Developer 66 Handbook PDF?  Is everybody synched?

Bill Mark yeah, you should be good to go. I just manually re-uploaded your account to the server. If you still can't download it, try logging off and back on again. Maybe one of your cookies is stuck. If you're still having problems, let me know. I'll make sure it gets taken care of for you.

Hi Richard, After your previous reply, I logged out again, cleared cookies, refreshed my account  (never got an email that it had been refreshed like it said I would), and logged back in and still getting thrown to the page to by handbooks. Tried with both Edge and FireFox and I even cleared everything and rebooted machine to same effect.

Guys, this is totally my fault. I made the class available, but forgot to check the box in my database to make the handbook available. So the site was still treating it as unavailable.

Classic PBKAC error. Definitely an ID10T error on my part. It should be working now. Give it another try.

See, just goes to show you: you can get everything right and everything set up and everything finished. You forget to check one little checkbox, and nothing works.

Richard, sorry to say, but I am still unable to download the Handbook PDF.  I also did like Donald; cleared cookies, refreshed my account and logged back in again to no avail.

I think it was the Klingons who unchecked that box !!

Give it about 5 more minutes and then try it again. You might have to log off and back on again. That's totally my fault. Yeah, there's definitely Klingons in my engine room tonight.

Again logged off, cleared cookies (in Chrome), shut down, restarted PC, started Chrome, logged in to 599cd.com, same problem.  Closed Chrome, started Firefox without restarting or shutting down PC, logged in to 599cd.com, and successfully downloaded the PDF!

Huzzah!

My system fought me on it, but finally got it. After rebooting twice, clearing cache and history 3 times!

Only for it to by my fault the whole time. :(

No worries. I like having the PDF, but mainly was reporting so no one else ran into it :) You gave me enough content to watch to keep me busy ;)