I would like to build a form where command buttons will generate a form letter and time stamp a customer log showing Date, Time and text in memo stating Form letter was sent to this customer.

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Reply from Richard Rost:

I cover something similar to this in my Access 204 and 205 classes. I track ALL of my customer correspondence in my database, whether it's printed, emailed, faxed, etc. I use the techniques in these classes to store everything.

When I get to this material as I update the classes for Access 2010, I'll probably turn this into a standalone seminar.