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Accessing Purchased Courses
Joseph 
    
6 years ago
I am having increasing difficulty accessing any of the courses I purchased recently and in the past. I followed your instruction and clicked on my courses, a dialog box showed up without showing any of the courses I purchased. Even when I clicked on the PowerPoint I purchased few days ago, I get message that I do not have access to them.
Richard Rost  @Reply  
           
6 years ago
It's possible your account just needed to be refreshed / updated on the server. All of the customer orders and such get sent directly to my back-office database so that no sensitive information, like your credit card number, is stored on the web server. In response, my back-office server posts updates back to the web site when an order is completed, so the web site knows what classes you've purchased. Sometimes a glitch might happen where this doesn't occur, so there's a tool you can use on the site to Update Your Account force the back-end server to update your account. I just did this for you manually. Hope this helps.

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