My answer is yes. I want to be looking at the main menu and be able to open/close calls. I want the open calls to be displayed so i know what calls are still open. I can click on the call in the main menu and it open to a form and allows me to close it.

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Reply from Alex Hedley:

Do you mean Open/Closed as call Status?
If so I misread your question.
Here just use a Query that has a Criteria of Status='Open'
Then when you are working on a ticket, changed the status, close the Form and Requery your list.
These techniques are covered in the series. If you need more pointers let us know.